Lumen Unified Communications & Collaboration vs. Whereby

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lumen Unified Communications & Collaboration
Score 7.0 out of 10
N/A
Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…N/A
Whereby
Score 8.5 out of 10
N/A
Norwegian company appear.in offers their flagship video conferencing platform to small teams, both in a free edition hosting up to 4 guests simultaneously in a session or a paid edition that supports up to 12 simultaneous meeting guests, among other features.
$0
per user
Pricing
Lumen Unified Communications & CollaborationWhereby
Editions & Modules
No answers on this topic
Free
$0
per user
Pro
$9.99
per user
Business
$59.99 and up
per user/room
Offerings
Pricing Offerings
Lumen Unified Communications & CollaborationWhereby
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Lumen Unified Communications & CollaborationWhereby
Top Pros

No answers on this topic

Top Cons
Features
Lumen Unified Communications & CollaborationWhereby
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Whereby
8.5
14 Ratings
6% above category average
High quality audio00 Ratings9.414 Ratings
High quality video00 Ratings8.814 Ratings
Low bandwidth requirements00 Ratings9.412 Ratings
Mobile support00 Ratings6.711 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Whereby
9.1
13 Ratings
12% above category average
Desktop sharing00 Ratings9.213 Ratings
Whiteboards00 Ratings9.04 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Whereby
7.7
13 Ratings
7% below category average
Calendar integration00 Ratings7.95 Ratings
Meeting initiation00 Ratings9.210 Ratings
Integrates with social media00 Ratings7.03 Ratings
Record meetings / events00 Ratings6.07 Ratings
Slideshows00 Ratings8.46 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Whereby
7.9
9 Ratings
7% below category average
Live chat00 Ratings8.89 Ratings
Audience polling00 Ratings7.02 Ratings
Q&A00 Ratings8.02 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Lumen Unified Communications & Collaboration
-
Ratings
Whereby
8.0
11 Ratings
5% below category average
User authentication00 Ratings8.37 Ratings
Participant roles & permissions00 Ratings8.69 Ratings
Confidential attendee list00 Ratings7.05 Ratings
Best Alternatives
Lumen Unified Communications & CollaborationWhereby
Small Businesses
Ooma Office
Ooma Office
Score 9.4 out of 10
PanTerra Networks
PanTerra Networks
Score 9.4 out of 10
Medium-sized Companies
PanTerra Networks
PanTerra Networks
Score 9.4 out of 10
PanTerra Networks
PanTerra Networks
Score 9.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Webex App
Webex App
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lumen Unified Communications & CollaborationWhereby
Likelihood to Recommend
7.0
(1 ratings)
8.5
(15 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
5.3
(17 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Lumen Unified Communications & CollaborationWhereby
Likelihood to Recommend
Lumen Technologies (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
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Whereby
If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
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Pros
Lumen Technologies (formerly CenturyLink)
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
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Whereby
  • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
  • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
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Cons
Lumen Technologies (formerly CenturyLink)
  • Cleaner invoices
  • Easier access to support
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Whereby
  • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
  • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
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Likelihood to Renew
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Whereby
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
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Usability
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Whereby
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
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Support Rating
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Whereby
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
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Implementation Rating
Lumen Technologies (formerly CenturyLink)
No answers on this topic
Whereby
After a recommendation from a partner, as the system is very easy to use, we simply start.
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Alternatives Considered
Lumen Technologies (formerly CenturyLink)
We do not use any other products.
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Whereby
For me it was Zoom, Google Meet vs. Whereby. For me, the main idea was to make it easier for the clients (non-technical people) to join and starting to have a talk. For Zoom, it was too much, even for myself, and Google Meet always needs a calendar integration, but with Whereby you can just share the URL whenever and people would remember your URL which is nice.
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Return on Investment
Lumen Technologies (formerly CenturyLink)
  • Outstanding uptime
  • Good value
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Whereby
  • My team's favorite feature was the addition of sharing YouTube Videos directly in the page so we could watch and listen together.
  • Easy to use, no login issues and is user friendly application.
  • I like the rooms and sharing links. It's great to be able to make up my own room and share. Finding links is easy and make sense.
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ScreenShots

Whereby Screenshots

Screenshot of Easy video meetings in your browser. No downloads, no login.Screenshot of Up to 50 participants in Townhall rooms.Screenshot of Record, save, and share meetings.