MadCap Software vs. Tridion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MadCap Software
Score 6.8 out of 10
N/A
MadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.
$167
per month
Tridion
Score 9.3 out of 10
N/A
Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its key components include: Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets,…N/A
Pricing
MadCap SoftwareTridion
Editions & Modules
MadCap Central
$1,500
per year
MadCap Flare
$1,999
per year
MadCap AMS
$2,999
per year
No answers on this topic
Offerings
Pricing Offerings
MadCap SoftwareTridion
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsIncludes a 12-month Platinum-level Maintenance Plan.
More Pricing Information
Community Pulse
MadCap SoftwareTridion
Top Pros
Top Cons
Features
MadCap SoftwareTridion
Security
Comparison of Security features of Product A and Product B
MadCap Software
-
Ratings
Tridion
9.0
9 Ratings
11% above category average
Role-based user permissions00 Ratings9.09 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
MadCap Software
-
Ratings
Tridion
9.1
8 Ratings
16% above category average
API00 Ratings8.26 Ratings
Internationalization / multi-language00 Ratings10.07 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
MadCap Software
-
Ratings
Tridion
8.5
8 Ratings
11% above category average
WYSIWYG editor00 Ratings8.08 Ratings
Code quality / cleanliness00 Ratings8.07 Ratings
Admin section00 Ratings9.08 Ratings
Page templates00 Ratings9.08 Ratings
Library of website themes00 Ratings8.24 Ratings
Mobile optimization / responsive design00 Ratings9.07 Ratings
Publishing workflow00 Ratings9.08 Ratings
Form generator00 Ratings8.23 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
MadCap Software
-
Ratings
Tridion
7.6
8 Ratings
3% above category average
Content taxonomy00 Ratings9.07 Ratings
SEO support00 Ratings9.06 Ratings
Bulk management00 Ratings9.08 Ratings
Availability / breadth of extensions00 Ratings8.25 Ratings
Community / comment management00 Ratings3.03 Ratings
Best Alternatives
MadCap SoftwareTridion
Small Businesses

No answers on this topic

ManageWP
ManageWP
Score 9.6 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.3 out of 10
Image Relay
Image Relay
Score 9.4 out of 10
Enterprises
Tridion
Tridion
Score 9.3 out of 10
OpenText TeamSite
OpenText TeamSite
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MadCap SoftwareTridion
Likelihood to Recommend
7.1
(4 ratings)
9.9
(22 ratings)
Likelihood to Renew
-
(0 ratings)
6.3
(15 ratings)
Usability
3.0
(1 ratings)
8.5
(2 ratings)
User Testimonials
MadCap SoftwareTridion
Likelihood to Recommend
MadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
Read full review
RWS Group
Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
Read full review
Pros
MadCap Software
  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
Read full review
RWS Group
  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)
Read full review
Cons
MadCap Software
  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
Read full review
RWS Group
  • Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow.
  • When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance.
Read full review
Likelihood to Renew
MadCap Software
No answers on this topic
RWS Group
I am giving this a semi-high rating because we have already got Tridion up and running and we are still in the process of moving the sites over to Tridion. It is unlikely we will be moving things to a new CMS AGAIN in the near future as the cost to get Tridion was high.
Read full review
Usability
MadCap Software
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
Read full review
RWS Group
The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
Read full review
Alternatives Considered
MadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Read full review
RWS Group
It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
Read full review
Return on Investment
MadCap Software
  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
Read full review
RWS Group
  • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
  • The learning curve is very slow, so training takes a lot of time and cost.
  • The revamped corporate site looks clean, modern, and is mobile-friendly.
Read full review
ScreenShots

MadCap Software Screenshots

Screenshot of Screenshot of