Matrix42 Service Management vs. ServiceNow IT Service Management
Matrix42 Service Management vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Matrix42 Service Management | N/A | Matrix42 Service Management is an ITSM solution suite. | N/A | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
Matrix42 Service Management | ServiceNow IT Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Matrix42 Service Management | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Matrix42 Service Management | ServiceNow IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Matrix42 Service Management | ServiceNow IT Service Management | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Matrix42 Service Management | ServiceNow IT Service Management | |
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Likelihood to Recommend | Matrix42 No answers on this topic | ServiceNow |
Pros | Matrix42 No answers on this topic | ServiceNow |
Cons | Matrix42 No answers on this topic | ServiceNow |
Likelihood to Renew | Matrix42 No answers on this topic | ServiceNow |
Usability | Matrix42 No answers on this topic | ServiceNow |
Reliability and Availability | Matrix42 No answers on this topic | ServiceNow |
Performance | Matrix42 No answers on this topic | ServiceNow |
Support Rating | Matrix42 No answers on this topic | ServiceNow |
Online Training | Matrix42 No answers on this topic | ServiceNow |
Implementation Rating | Matrix42 No answers on this topic | ServiceNow |
Alternatives Considered | Matrix42 No answers on this topic | ServiceNow |
Scalability | Matrix42 No answers on this topic | ServiceNow |
Return on Investment | Matrix42 No answers on this topic | ServiceNow |
ScreenShots |