What users are saying about
43 Ratings
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Score 7.2 out of 100
8 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

MindMeister

MindMeister is ideally suited for building mind maps, site maps, or similar types of data maps in the cloud without needing to install extra software. I find that it isn't quite as ideal for other types of diagrams (ERDs, flowcharts, etc) as some other tools, though it definitely can handle those things as well.
Ben McClure | TrustRadius Reviewer

ServiceNow IT Business Management

We don't need to worry about the backend infrastructure because it is a SaaS application and it is very easy to customize the business models and processes. Good option of adding products like software assets management, service management, HR management etc. An immediate tool to assign and monitor the work in progress of tasks, incidents, normal requests, and changes.
Anonymous | TrustRadius Reviewer

Pros

MindMeister

  • The UI is well laid out and easy to use. The workflow makes perfect sense and makes creating tasks a breeze.
  • The collaboration features make brainstorming not only easy but fun! Everyone enjoys using the tool, which was not the case with other collaboration software we used.
  • I love being able to get all of my thoughts and ideas on the screen to see them and then be able to connect them in a logical way.
Gary Shouldis | TrustRadius Reviewer

ServiceNow IT Business Management

  • Creating Requests
  • Knowledge base article
  • Hassle free UI
Anonymous | TrustRadius Reviewer

Cons

MindMeister

  • I think that the free plan should offer a bit more terms of features to make the testing experience more engaging.
  • My experience using the App version was not so good when compared to the web version of it. I feel more comfortable using it in my notebook.
  • Paid plans could be more flexible to support small or temporary demands.
Luciano Gardesani Marques | TrustRadius Reviewer

ServiceNow IT Business Management

  • New UI is bad. Transition is not liked by users
  • Notifications can be improved. The mail notifications are little off
  • Category changes are not supposed to be hard
Anonymous | TrustRadius Reviewer

Support Rating

MindMeister

MindMeister 10.0
Based on 2 answers
Never had an issue with customer support, though we never really needed anything major as far as technical help. I do not believe they offer 24 hour customer support but we don't need it as MindMeister is not the type of tool we need need 24 hour a day support for. Overall, very happy with the level of support.
Gary Shouldis | TrustRadius Reviewer

ServiceNow IT Business Management

No score
No answers yet
No answers on this topic

Alternatives Considered

MindMeister

I have also used LucidChart and Google Draw to create mind maps and concept maps in the past. I think that MindMeister is by far the cleanest and most user friendly of the three. Google Draw does not have anywhere near the same functionality. LucidChart tends to be clunky and the options to create your map are not always clear and intuitive.
Sarah Ciras Rousseau | TrustRadius Reviewer

ServiceNow IT Business Management

It has already defined standard templates which can be used directly, thus saving time and effort. User interface is simple, easy to navigate, and highly customizable. Whenever the incident, change request has been created or modified, an automated mail is generated, so no continuous monitoring of tickets is required and which indicates that it is easy to integrate ServiceNow IT Business Management with third-party tools.
Anonymous | TrustRadius Reviewer

Return on Investment

MindMeister

  • The most positive result of using MindMeister is a visualization of each step in work and connections between different nodes(ideas, steps).
  • This greatly simplifies the work, especially collaborative work, since it is easier to show it once than to explain things many times.
  • Negative impact: lack of offline desktop version.
Miroslav Bobryshev | TrustRadius Reviewer

ServiceNow IT Business Management

  • Best ITSM tool
  • Clean UI
  • Deployment is easy
Anonymous | TrustRadius Reviewer

Screenshots

ServiceNow IT Business Management

Pricing Details

MindMeister

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$499 per user per month

MindMeister Editions & Modules

Edition
Personal4.991
Pro8.251
Business12.491
  1. per user per month
Additional Pricing Details
MindMeister offers 6-monthly and yearly subscriptions. Discounts for educational users and non-profit organizations are also available.

ServiceNow IT Business Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ServiceNow IT Business Management Editions & Modules

Additional Pricing Details

Add comparison