What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
Soffront CRM
Organize and prioritize service tickets
Mojo Helpdesk
10.0
Soffront CRM
Expert directory
Mojo Helpdesk
10.0
Soffront CRM
Subscription-based notifications
Mojo Helpdesk
10.0
Soffront CRM
ITSM collaboration and documentation
Mojo Helpdesk
9.0
Soffront CRM
Ticket creation and submission
Mojo Helpdesk
10.0
Soffront CRM
Ticket response
Mojo Helpdesk
10.0
Soffront CRM

Self Help Community

Mojo Helpdesk
10.0
Soffront CRM
External knowledge base
Mojo Helpdesk
10.0
Soffront CRM
Internal knowledge base
Mojo Helpdesk
10.0
Soffront CRM

Multi-Channel Help

Mojo Helpdesk
10.0
Soffront CRM
Customer portal
Mojo Helpdesk
10.0
Soffront CRM
Social integration
Mojo Helpdesk
10.0
Soffront CRM
Email support
Mojo Helpdesk
10.0
Soffront CRM
Help Desk CRM integration
Mojo Helpdesk
10.0
Soffront CRM

Sales Force Automation

Mojo Helpdesk
Soffront CRM
7.7
Customer data management / contact management
Mojo Helpdesk
Soffront CRM
8.2
Workflow management
Mojo Helpdesk
Soffront CRM
7.3
Territory management
Mojo Helpdesk
Soffront CRM
7.3
Channel / partner relationship management
Mojo Helpdesk
Soffront CRM
8.2

Customer Service & Support

Mojo Helpdesk
Soffront CRM
7.3
Case management
Mojo Helpdesk
Soffront CRM
7.3
Help desk management
Mojo Helpdesk
Soffront CRM
7.3

Marketing Automation

Mojo Helpdesk
Soffront CRM
8.6
Lead management
Mojo Helpdesk
Soffront CRM
8.2
Email marketing
Mojo Helpdesk
Soffront CRM
9.1

CRM Project Management

Mojo Helpdesk
Soffront CRM
7.7
Task management
Mojo Helpdesk
Soffront CRM
8.2
Reporting
Mojo Helpdesk
Soffront CRM
7.3

CRM Reporting & Analytics

Mojo Helpdesk
Soffront CRM
8.2
Forecasting
Mojo Helpdesk
Soffront CRM
7.3
Pipeline visualization
Mojo Helpdesk
Soffront CRM
8.2
Customizable reports
Mojo Helpdesk
Soffront CRM
9.1

Customization

Mojo Helpdesk
Soffront CRM
9.1
Custom fields
Mojo Helpdesk
Soffront CRM
9.1

Security

Mojo Helpdesk
Soffront CRM
7.3
Single sign-on capability
Mojo Helpdesk
Soffront CRM
6.4
Role-based user permissions
Mojo Helpdesk
Soffront CRM
8.2

Social CRM

Mojo Helpdesk
Soffront CRM
5.9
Social data
Mojo Helpdesk
Soffront CRM
6.4
Social engagement
Mojo Helpdesk
Soffront CRM
5.5

Platform

Mojo Helpdesk
Soffront CRM
5.5
Mobile access
Mojo Helpdesk
Soffront CRM
5.5

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
Soffront CRM
7.3

Add comparison