What users are saying about
2 Ratings
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Score 7 out of 100
24 Ratings
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Score 7.2 out of 100

Feature Set Ratings

    Online Storefront

    MyCommerce

    Feature Set Not Supported
    N/A
    7.0

    Optimizely B2B Commerce

    70%
    Optimizely B2B Commerce ranks higher in 8/8 features

    Product catalog & listings

    N/A
    0 Ratings
    7.6
    76%
    12 Ratings

    Product management

    N/A
    0 Ratings
    7.9
    79%
    12 Ratings

    Bulk product upload

    N/A
    0 Ratings
    8.2
    82%
    12 Ratings

    Branding

    N/A
    0 Ratings
    6.3
    63%
    11 Ratings

    Mobile storefront

    N/A
    0 Ratings
    7.2
    72%
    9 Ratings

    Website integration

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Visual customization

    N/A
    0 Ratings
    5.9
    59%
    10 Ratings

    CMS

    N/A
    0 Ratings
    6.4
    64%
    12 Ratings

    Online Shopping Cart

    MyCommerce

    Feature Set Not Supported
    N/A
    8.3

    Optimizely B2B Commerce

    83%
    Optimizely B2B Commerce ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.5
    85%
    11 Ratings

    Online Payment System

    MyCommerce

    Feature Set Not Supported
    N/A
    8.4

    Optimizely B2B Commerce

    84%
    Optimizely B2B Commerce ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    8.4
    84%
    12 Ratings

    eCommerce Marketing

    MyCommerce

    Feature Set Not Supported
    N/A
    7.4

    Optimizely B2B Commerce

    74%
    Optimizely B2B Commerce ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    7.4
    74%
    10 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    7.6
    76%
    12 Ratings

    SEO

    N/A
    0 Ratings
    7.4
    74%
    11 Ratings

    eCommerce Business Management

    MyCommerce

    Feature Set Not Supported
    N/A
    7.3

    Optimizely B2B Commerce

    73%
    Optimizely B2B Commerce ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Order processing

    N/A
    0 Ratings
    8.4
    84%
    12 Ratings

    Inventory management

    N/A
    0 Ratings
    7.6
    76%
    11 Ratings

    Shipping

    N/A
    0 Ratings
    7.3
    73%
    10 Ratings

    Custom functionality

    N/A
    0 Ratings
    5.5
    55%
    11 Ratings

    Attribute Ratings

    • MyCommerce is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    MyCommerce

    70%
    1 Rating
    6.9

    Optimizely B2B Commerce

    69%
    12 Ratings

    Likelihood to Renew

    7.0

    MyCommerce

    70%
    1 Rating

    Optimizely B2B Commerce

    N/A
    0 Ratings

    Usability

    MyCommerce

    N/A
    0 Ratings
    7.3

    Optimizely B2B Commerce

    73%
    12 Ratings

    Support Rating

    MyCommerce

    N/A
    0 Ratings
    6.3

    Optimizely B2B Commerce

    63%
    12 Ratings

    Likelihood to Recommend

    Digital River

    DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup
    Read full review

    Optimizely

    The eCommerce catalog side has a lot of benefits to it and has been much easier to work with and customize than the CMS side. It is this integration and using both for a branded marketing website that has the user journey from browsing and leading into the eCommerce side that has been the bigger challenge, outside of the overall stability of the releases with the bugs we have encountered. I think the solution is well suited if you are mainly a catalog site. We, however, sell machinery and solutions that are not sold via the eCommerce site and we need to showcase them on the website. However, we have a core industrial catalog of consumable products that support the machine and solutions purchases which are very well suited for the eCommerce catalog. It is the CMS/Catalog integration that has caused a need for more customizations to the platform and as a result increased costs to maintain, lowering our overall ROI from the solution. We are also a bit hamstrung by having to rely on our development partner to make changes that our digital agency is better suited to do for us in the CMS. It is requiring extra cost and resources as a result. If more functionality could be surfaced, it would be much better.
    Read full review

    Pros

    Digital River

    • Almost fully customized templates
    • Very simple subscription flow
    • Allows to generate license on the fly using callback to back-end server
    • Very good technical support
    Read full review

    Optimizely

    • Integration Jobs/Connections - Providing a good out-of-the-box solution to hook into ERPs and common endpoints.
    • Design and Development Partner Network to work with - If you have customizations in mind, the Optimizely partner network will give you the chance to find a suitable partner to meet your needs.
    • Good layout/flow/settings breakdown - There are a lot of "redundant" settings, but the more management access, the better.
    Read full review

    Cons

    Digital River

    • Definitely need Web-based API to manage subscription including changes in renewal date
    • Add more languages (especially Arabic)
    • Redirect user to PayPal directly without entering to shopping cart
    Read full review

    Optimizely

    • Need the ability to look at more of our user data
    • Need the ability to refresh our sandbox environment with production data in quicker, more efficient ways
    • Classic CMS is very limited in ways end users like myself can edit widget content
    Read full review

    Pricing Details

    MyCommerce

    Starting Price

    Editions & Modules

    MyCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Optimizely B2B Commerce

      Starting Price

      Editions & Modules

      Optimizely B2B Commerce editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        Digital River

        DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.
        Read full review

        Optimizely

        No answers on this topic

        Usability

        Digital River

        No answers on this topic

        Optimizely

        Quite flexible and easy to use for daily marketing user tasks, like updating page listings, promotions, and copy. More in-depth tasks like managing product attributes, rearranging product taxonomy placement, and CMS editing are not user-friendly and require a careful and detailed process to follow.
        Read full review

        Support Rating

        Digital River

        No answers on this topic

        Optimizely

        It's a mixed bag. The team has been very nice, but there has been an underlying feeling of condescension because we have complained or "caused trouble" over the inadequacy of the CMS component. Also, support for modifications or UI changes has been terribly slow. Understandably, COVID has made life hard for everyone, but there is an expectation that we complete our work immediately, but their team will "put it in queue" when we have a request or find a bug. Further, we certainly feel that we were sold a list of capabilities that we have not seen come to fruition. Finally, the change of ownership 3 times (Insite -> Epi -> Opti) over our implementation period has been both confusing and disruptive.
        Read full review

        Alternatives Considered

        Digital River

        We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.
        Read full review

        Optimizely

        I was not very involved with this process. It has been 3 years since we made a decision and I can't even remember the name of the other companies we were considering. I was in a different role then so I was less involved with the eCommerce department. I do remember really liking the people we were working with. That played a huge role in our selection since we would be working with them for years on the site.
        Read full review

        Return on Investment

        Digital River

        • Works well with credit card renewals
        • Strong fraud detection system (very important)
        • Doesn't work well with PayPal renewals
        • High enough fee
        • Overall DR is good in this area
        Read full review

        Optimizely

        • Automation of updates and integration with ERP has saved time and provides reliable data for the website in sync with ERP
        • Integration with external PIM has saved time and provides reliable sync with content data for the website. Changes and improvements have been slow and difficult.
        Read full review

        Screenshots

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