What users are saying about
44 Ratings
22 Ratings
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Score 7.7 out of 100
44 Ratings
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Score 9 out of 100

Feature Set Ratings

    Incident and problem management

    5.3

    N-able MSP Manager

    53%

    NinjaOne

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    4.5
    45%
    4 Ratings
    N/A
    0 Ratings

    Expert directory

    3.5
    35%
    4 Ratings
    N/A
    0 Ratings

    Service restoration

    3.9
    39%
    2 Ratings
    N/A
    0 Ratings

    Self-service tools

    3.5
    35%
    4 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM asset management

    6.7

    N-able MSP Manager

    67%

    NinjaOne

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 2/2 features

    Configuration mangement

    6.3
    63%
    3 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    7.2
    72%
    3 Ratings
    N/A
    0 Ratings

    Change management

    2.8

    N-able MSP Manager

    28%

    NinjaOne

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 2/2 features

    Change calendar

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Service-level management

    4.5
    45%
    4 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • NinjaOne is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    4.0

    N-able MSP Manager

    40%
    4 Ratings
    9.6

    NinjaOne

    96%
    12 Ratings

    Usability

    N-able MSP Manager

    N/A
    0 Ratings
    8.0

    NinjaOne

    80%
    2 Ratings

    Support Rating

    3.9

    N-able MSP Manager

    39%
    4 Ratings
    9.7

    NinjaOne

    97%
    8 Ratings

    Likelihood to Recommend

    N-able

    It's a good company to grow with because as needs change there are more features available.
    Read full review

    NinjaOne

    I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
    Read full review

    Pros

    N-able

    • Web Based
    • Automated Ticket creation
    Read full review

    NinjaOne

    • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
    • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
    • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
    Read full review

    Cons

    N-able

    • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
    • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
    • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
    Read full review

    NinjaOne

    • I would really like the Dark Mode they have been promising on their roadmap for some time
    • The ability to have multiple technicians connect to a splashtop session would be nice
    • The ability to configure all splashtop settings through the main console would be helpful
    Read full review

    Pricing Details

    N-able MSP Manager

    Starting Price

    Editions & Modules

    N-able MSP Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      NinjaOne

      Starting Price

      $3 per device per month

      Editions & Modules

      NinjaOne editions and modules pricing
      EditionModules
      Pay-as-you-go$3.001

      Footnotes

      1. per device per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly. Request a free demo or benefit from a 14-days free trial.

      Usability

      N-able

      No answers on this topic

      NinjaOne

      Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
      Read full review

      Support Rating

      N-able

      They're good at resolving issues when they arise.
      Read full review

      NinjaOne

      NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.
      Read full review

      Alternatives Considered

      N-able

      MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
      Read full review

      NinjaOne

      Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
      Read full review

      Return on Investment

      N-able

      • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
      • Searching for a ticket requires scrolling, wasting time
      Read full review

      NinjaOne

      • Ninja allows us to run without active directory which is a very positive impact on ROI
      • The lack of all the Apple tools we need is a negative impact on ROI as we have to invest time or other tools to accomplish tasks we could with Ninja
      • Ninja includes Teamviewer which is a powerful remote management tool by itself
      Read full review

      Screenshots

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