N-able Passportal vs. Self Service Reset Password Management

Passportal is pretty good at password management. I'd like it to be as good as LastPass but it's not there yet in my opinion. Also, the documentation portion is not very user-friendly. It uses its own formatting for articles instead of just using Word.

Incentivized

It's a great tool for limiting (eliminating) calls to your IT department or Help Desk to assist with Windows Login issues. For organizations that don't mind having a dedicated onsite or hosted server to provide this type of service its a great tool to have implemented in the environment.

Incentivized

• Password Management
• Documentation

Incentivized

• It provides ease of use in assisting end users with login issues.
• Provides self-service when passwords or account assistance is needed.

Incentivized

• The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
• Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.

Incentivized

To be honest, at this point I would like to switch to both LastPass for password management and IT Glue for documentation. Each of these products does a better job separately than Passportal does at both together.

Incentivized

There were no other services that we had the opportunity to compare this to. It seemed to be one of a kind product aside from using some type of biometrics solution.

Incentivized

• It keeps our business more secure by providing encrypted password management
• Our business runs more smoothly because passwords are readily available to our employees in a single secure place

Incentivized

• It has helped us reduce cost on the amount of time spent on assisting users with Windows Login issues.
• A decreased number of calls to our Help Desk allowing for IT to work on bigger tasks.

Incentivized