What users are saying about
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85 Ratings

Namely

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85 Ratings
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Score 5.3 out of 100
2 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Namely

Namely is especially well-suited for small to mid-sized companies that are looking to shift core HRIS functions under a single platform. Everything works as smoothly as advertised- payroll, benefits, time and attendance, workflows, onboarding. Especially if the employee population is comfortable with social media sites; Namely's landing page functions like an internal Facebook feed.Namely might not be well-suited for companies that have a significant employee population outside of the US . We've had some issues integrating our international employees into the core HRIS and benefits modules.
Jovanny Chonillo, MHRM | TrustRadius Reviewer

Stella Connect

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Namely
6.5
Stella Connect
Employee demographic data
Namely
6.5
Stella Connect
Employment history
Namely
6.7
Stella Connect
Job profiles and administration
Namely
10.0
Stella Connect
Workflow for transfers, promotions, pay raises, etc.
Namely
6.1
Stella Connect
Organizational charting
Namely
6.2
Stella Connect
Organization and location management
Namely
6.6
Stella Connect
Compliance data (COBRA, OSHA, etc.)
Namely
3.2
Stella Connect

Payroll Management

Namely
6.5
Stella Connect
Pay calculation
Namely
5.6
Stella Connect
Support for external payroll vendors
Namely
4.5
Stella Connect
Off-cycle/On-Demand payment
Namely
8.5
Stella Connect
Benefit plan administration
Namely
7.1
Stella Connect
Direct deposit files
Namely
7.3
Stella Connect
Salary revision and increment management
Namely
7.1
Stella Connect
Reimbursement management
Namely
5.5
Stella Connect

Leave and Attendance Management

Namely
7.0
Stella Connect
Approval workflow
Namely
7.2
Stella Connect
Balance details
Namely
6.8
Stella Connect
Annual carry-forward and encashment
Namely
6.8
Stella Connect

Employee Self Service

Namely
7.3
Stella Connect
View and generate pay and benefit information
Namely
7.3
Stella Connect
Update personal information
Namely
7.1
Stella Connect
View company policy documentation
Namely
7.3
Stella Connect
Employee recognition
Namely
7.4
Stella Connect
View job history
Namely
7.3
Stella Connect

Asset Management

Namely
5.7
Stella Connect
Tracking of all physical assets
Namely
5.7
Stella Connect

HR Reporting

Namely
3.9
Stella Connect
Report builder
Namely
4.5
Stella Connect
Pre-built reports
Namely
4.9
Stella Connect
Ability to combine HR data with external data
Namely
2.4
Stella Connect

Onboarding

Namely
5.9
Stella Connect
New hire portal
Namely
5.7
Stella Connect
Manager tracking tools
Namely
6.1
Stella Connect

Performance and Goals

Namely
3.5
Stella Connect
Corporate goal setting
Namely
4.0
Stella Connect
Individual goal setting
Namely
4.1
Stella Connect
Line-of sight-visibility
Namely
2.4
Stella Connect
Performance tracking
Namely
3.6
Stella Connect

Performance Management

Namely
4.7
Stella Connect
Performance plans
Namely
5.6
Stella Connect
Performance improvement plans
Namely
4.3
Stella Connect
Review status tracking
Namely
4.2
Stella Connect
Review reminders
Namely
5.2
Stella Connect
Multiple review frequency
Namely
4.3
Stella Connect

Succession Planning

Namely
5.2
Stella Connect
Candidate search
Namely
5.2
Stella Connect

Pros

Namely

  • Time off management - simple and efficient way to submit/approve and keep track of the remaining days. It covers all types of legal time off.
  • Goals setting - Namely has a mature enough framework that you can configure based on the company's requirements.
  • Organization chart - a nice visual display of the company hierarchy structure.
Cristian Bodnarasec | TrustRadius Reviewer

Stella Connect

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

Namely

  • Namely Payroll can be confusing as it doesn't link directly with HRIS time off. It is another platform and there is a lot of duplicating information, increasing potential for errors. There is a lot of manual entering and not great ways to input data for multiple employees at once.
  • The time sheets are not as simple as we'd like. We have a lot of employee errors with these on a regular base. You need to save on each page that you make updates on and the search features for approvers aren't as user friendly as we'd like. (This is separate from the time feature which is an additional expense, we don't use this.)
  • The time off doesn't link directly with payroll and employees have to enter time off twice. This could be user error on our end, but we've been told a few different answers from Namely help as they've made some changes recently. (2020)
  • Namely is constantly updating features but it feels sporadic and is a lot of time and energy to learn how things have changed.
  • Performance reviews are a bit tricky to learn how to use because you have to learn the language that Namely uses. They don't seem very obvious to use. I think their capability is good, but it takes some learning to set them up correctly. Our managers have had some difficulty with them.
  • In general, it feels a bit difficult to make edits and changes simply and efficiently.
Anonymous | TrustRadius Reviewer

Stella Connect

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Likelihood to Renew

Namely

Namely 1.5
Based on 4 answers
Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.
Shane Miller | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Usability

Namely

Namely 5.2
Based on 5 answers
Overall, Namely is a very user friendly platform, most of the functionality can be learned with out much training or guidance. They have designed it to be modeled similar to other social media sites interface which makes it clean in design and easy to navigate. If you do have someone at your organization that is less tech savvy, one of the most impressive parts of Namely continues to be their client support. They will support you and give guidance in every aspect if its training or just pointing out a feature and how it works
Lauren Lippello | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Support Rating

Namely

Namely 5.4
Based on 21 answers
Bryan at Namely Time is awesome to work with. I knew when I called him, most of the time, he knew the answer but if he didn't, he would figure it out and call me right back. ACA support people just lack the knowledge. Star at Namely Benefits is also great to work with.
Angie Turner | TrustRadius Reviewer

Stella Connect

Stella Connect 10.0
Based on 1 answer
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Alternatives Considered

Namely

We wanted a cutting edge product that our employees would love. We saw that in Namely. They are fully in the cloud so it can be accessed anywhere. They also have a beautiful interface that makes life so much easier. They also have a feature that an admin users can "view as" which helps me trouble shoot for employees if they have questions so that I do not have to ask them to send screen shots or run to their desk. The customer support from Namely is also awesome. I have a great relationship with my account manager and she is always there to help me. Namely is always creating new things for their platform. I have no doubt that they will continue evolving which makes me excited for the future with this platform.
Lisa Shapiro | TrustRadius Reviewer

Stella Connect

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

Namely

  • We were able to standardize processes much more easily with Namely. Without Namely it would be difficult to get 10 locations to follow the same procedure. But with Namely, we're able to set up the workflow and the manager just follows along on his computer.
  • Payroll mistakes are virtually nonexistent with Namely.
Asha Mungara, JD, PHR | TrustRadius Reviewer

Stella Connect

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Screenshots

Pricing Details

Namely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Namely
5.1
Stella Connect
10.0

Likelihood to Renew

Namely
1.5
Stella Connect

Usability

Namely
5.2
Stella Connect

Support Rating

Namely
5.4
Stella Connect
10.0

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