NetApp BlueXP vs. ServiceNow IT Asset Management

NetApp Cloud Data Sense (Cloud Compliance) is an AI algorithm that improves the way you interact with your data. We have used Cloud Compliance and it is effective and suited in Automatic discovery, mapping, and classification of all data. It simplifies discovery, classification, and labeling with powerful automation. It gives an accurate list of data sources, has a great analysis feature. We also used it to handle data in discernment. Cloud Compliance is appropriate and effective in all professional tech settings, from SBO to high industrial performance.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Automate discoveries and data
• Proper and suitable Classification
• Secure labeling
• automate data deleting process

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Increased storage
• Data efficiency
• improved privacy regulations

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

In contrast to others, NetApp Cloud Data Sense is driven by more powerful AI algorithms that have given space for efficient automated controls and reporting that enables users full privilege over their data. The automatic discovery is trusted, with maps and data classification. Then others analyze well, structured and unstructured data in the cloud, also visualize data better.

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• Does background check well
• Scan résumés
• Handles employee review process
• Flag suspicious results in data

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized