Nextiva Contact Center vs. NovelVox Agent Accelerator
Nextiva Contact Center vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
Nextiva Contact Center | NovelVox Agent Accelerator | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nextiva Contact Center | NovelVox Agent Accelerator | |
---|---|---|
Top Pros | ||
Top Cons |
| No answers on this topic |
Nextiva Contact Center | NovelVox Agent Accelerator | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Nextiva Contact Center | NovelVox Agent Accelerator | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nextiva Contact Center | NovelVox Agent Accelerator | |
---|---|---|
Likelihood to Recommend | 9.1 (31 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Nextiva Contact Center | NovelVox Agent Accelerator | |
---|---|---|
Likelihood to Recommend | Nextiva | NovelVox No answers on this topic |
Pros | Nextiva | NovelVox No answers on this topic |
Cons | Nextiva | NovelVox No answers on this topic |
Likelihood to Renew | Nextiva | NovelVox No answers on this topic |
Support Rating | Nextiva | NovelVox No answers on this topic |
Alternatives Considered | Nextiva | NovelVox No answers on this topic |
Return on Investment | Nextiva | NovelVox No answers on this topic |
ScreenShots | NovelVox Agent Accelerator Screenshots |