nGAGEMENT vs. Verint Monet
nGAGEMENT vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
nGAGEMENT | Verint Monet | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
nGAGEMENT | Verint Monet | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
nGAGEMENT | Verint Monet | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
nGAGEMENT | Verint Monet | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (2 ratings) |
Usability | - (0 ratings) | 3.0 (1 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
nGAGEMENT | Verint Monet | |
---|---|---|
Likelihood to Recommend | nGUVU No answers on this topic | Verint |
Pros | nGUVU No answers on this topic | Verint |
Cons | nGUVU No answers on this topic | Verint |
Likelihood to Renew | nGUVU No answers on this topic | Verint |
Usability | nGUVU No answers on this topic | Verint |
Support Rating | nGUVU No answers on this topic | Verint |
Alternatives Considered | nGUVU No answers on this topic | Verint |
Return on Investment | nGUVU No answers on this topic | Verint |
ScreenShots | nGAGEMENT Screenshots |