What users are saying about
17 Ratings
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Score 9.1 out of 100
4 Ratings
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Score 1.9 out of 100

Attribute Ratings

  • NICE Adaptive WFO is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

NICE Adaptive WFO

90%
4 Ratings
1.9

Vantage Point

19%
3 Ratings

Support Rating

NICE Adaptive WFO

N/A
0 Ratings
1.0

Vantage Point

10%
2 Ratings

Likelihood to Recommend

NICE Adaptive WFO

NICE Adaptive WFO allows moving of contacts through their channels is easy, permission management ability is excellent and easy to manage client contacts. With this solution is easy to obtain meaningful reports and very reliable to make critical business decisions and other development within the business which may lead to production enhancement.
Peter Morgan | TrustRadius Reviewer

Vantage Point

It's great if you have a small contact center and are very comfortable with Vantage Point's coding, and you don't use Macs. Outside of that it can be a pretty tough platform to use. If you are running a large contact center or anything that will change much, I wouldn't recommend Vantage Point
Luke Ferrel | TrustRadius Reviewer

Pros

NICE Adaptive WFO

  • Great system and easy for project workflow management.
  • The optimization through NICE Adaptive WFO tools is amazing and excellent.
  • The best and beneficial reports creation software.
Veronica Derrick | TrustRadius Reviewer

Vantage Point

  • Queue by queue predictions
  • Visibility into availability
  • Projected responsiveness based on availability
  • Schedule optimization
Luke Ferrel | TrustRadius Reviewer

Cons

NICE Adaptive WFO

  • Long term forecasting functionality.
  • The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
  • Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.
Anonymous | TrustRadius Reviewer

Vantage Point

  • Predications are not accurate, much less than 80% they advertise
  • Price point is high
  • Try to charge you for indicators [that] would be free on literally any platform, MACD for example
Nick Vessey | TrustRadius Reviewer

Pricing Details

NICE Adaptive WFO

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Vantage Point

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

NICE Adaptive WFO

No score
No answers yet
No answers on this topic

Vantage Point

Vantage Point 1.0
Based on 2 answers
We didn't have a clear operating agreement, and whenever we would call or email them they would tell us they were working on something, then we wouldn't hear back. We could have solved the problems ourselves if we had known we needed to - poor communication
Luke Ferrel | TrustRadius Reviewer

Alternatives Considered

NICE Adaptive WFO

NICE inContact is for our soft phone or virtual phone. They have their own functions in our organization. They are both useful and easy to use. Two different functionality but same NICE. Very friendly tools and recommend this two in their platform. NICE software are really amazing. It makes work and business easier.
Anonymous | TrustRadius Reviewer

Vantage Point

We picked Vantage Point based on functionality and price. We wanted something that was purely wfm and not anything else. Vantage Point has an a la carte solution and is very economical. In some ways, the failure of Vantage Point for our application wasn't Vantage Point's fault. We didn't dedicate as many resources as needed. That said, we didn't feel we got any support from their team
Luke Ferrel | TrustRadius Reviewer

Return on Investment

NICE Adaptive WFO

  • Effective tool on predictive data analytics creation and the reports are excellent.
  • Contacts import and email list management solution.
  • Real time data reporting and the project management is very excellent.
Peter Morgan | TrustRadius Reviewer

Vantage Point

  • Huge impact on staffing. 10% saving based on better utilization of agents.
  • More frequent SLA attainment.
Luke Ferrel | TrustRadius Reviewer

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