Mattersight Behavioral Analytics (discontinued) vs. Synygy
Mattersight Behavioral Analytics (discontinued) vs. Synygy
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A | |
Synygy | N/A | Synygy is a Sales Performance Management solution from the company of the same name, which advertises itself as SOaaS (Sales Operations as a Service). It includes software and best practices around sales compensation management, sales optimization, sales enablement, and sales analytics. Synygy is frequently compared to other ICM point solutions and SPM tools. Synygy’s incentive compensation management software component allows organizations to: Promote and reward… | N/A |
Mattersight Behavioral Analytics (discontinued) | Synygy | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Behavioral Analytics (discontinued) | Synygy | |
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Top Pros | ||
Top Cons |
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Mattersight Behavioral Analytics (discontinued) | Synygy | ||||||||||||||||||||||||
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Sales ICM |
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Mattersight Behavioral Analytics (discontinued) | Synygy | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | No answers on this topic |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Everstage Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Everstage Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Behavioral Analytics (discontinued) | Synygy | |
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Likelihood to Recommend | 8.8 (39 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.1 (3 ratings) | - (0 ratings) |
Usability | 8.2 (2 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Mattersight Behavioral Analytics (discontinued) | Synygy | |
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Likelihood to Recommend | Discontinued Products | Synygy |
Pros | Discontinued Products | Synygy |
Cons | Discontinued Products | Synygy No answers on this topic |
Likelihood to Renew | Discontinued Products | Synygy No answers on this topic |
Usability | Discontinued Products | Synygy No answers on this topic |
Reliability and Availability | Discontinued Products | Synygy No answers on this topic |
Performance | Discontinued Products | Synygy No answers on this topic |
Support Rating | Discontinued Products | Synygy No answers on this topic |
In-Person Training | Discontinued Products | Synygy No answers on this topic |
Online Training | Discontinued Products | Synygy No answers on this topic |
Implementation Rating | Discontinued Products | Synygy No answers on this topic |
Alternatives Considered | Discontinued Products | Synygy No answers on this topic |
Scalability | Discontinued Products | Synygy No answers on this topic |
Return on Investment | Discontinued Products | Synygy No answers on this topic |
ScreenShots |