The Okta Identity Cloud vs Symantec IGA

• Okta handles lockouts and password changes very seamlessly. Most end users no longer have to contact our IT department to reset their password or unlock their account.
• Okta does MFA (Multi-Factor Authentication) very well with the use of their own app, Okta Verify. We utilize this for VPN connections and having MFA or 2FA has strengthened the security of our internal network.
• Okta's administration GUI is easy to use, and easy to set up. Adding applications to the organization is easy and requires very little work to deploy.
• Users can utilize Okta to store passwords securely and safe on their own account. They also can one click login to personal sites if they use Okta to store their password.
• Okta's support system is very knowledgeable and quick to respond to issues. We've had a few cases that were resolved within hours and that helps immensely when working with end users.

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• It has complete identity management and governance capabilities equipped with a simple, intuitive user experience and helps simplify processes such as user access requests and access certifications. This in turn helps in improved productivity and user satisfaction.

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• Session cookies have been frustrating. Rather than having an expiration date, they are activity based. Some applications will reject assertions is the Okta session is too old, so having a perpetual cookie messes things up. The option to change this is something that is desired.
• Connections to Active Directory are excellent, but there is little control over syncing. It’s either manual or every hour. Change based syncing would help simplify things.

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• Bringing on new users and removing existing user when new employee/contractors join or leave an organization can be improved by linking directly to HR module.
• The slightly complicated GUI makes drill down difficult for a new user.

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• We have streamlined so many processes and reduced the time to complete many tasks for IT.
• We have automated many tasks to remove the issue with human error.
• We have opened up a ton of functionality with the application integrations that are available.
• The feature sets for Okta allow for more creative and diverse solutions to existing issues.
• User experience has benefited greatly from the Single Sign On experience.

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• For us, it was a fairly easy implementation over 60 day period that provided ROI fairly quickly

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