What users are saying about
18 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 4 out of 100

Likelihood to Recommend

OMS Office Master System

OMS is created for wholesale businesses and is used by many of the companies in our industry. It is apparent that their features have been carefully developed over time to address the business needs for B2B companies. Our company has thousands of SKUs and a unique pricing structure, and OMS was able to handle our unique needs. We would have liked the software to be more modern and to have a better user flow. Importing and exporting data requires a person with experience to handle.
Anonymous | TrustRadius Reviewer

Solid Commerce

Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.
Anonymous | TrustRadius Reviewer

Pros

OMS Office Master System

  • OMS is suitable for wholesale businesses to track inventory and sell based on cases or pallets.
  • OMS allows wholesale pricing structures. We could invoice based on customer tier/category or by units sold.
  • OMS onboarding was a smooth process. Their team is helpful, proactive and professional. We received live training to our team over 2 days. We had followup questions which were answered by email or phone promptly.
Anonymous | TrustRadius Reviewer

Solid Commerce

  • It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
  • It allowed for multiple skus to change price.
  • It allowed for SKU segmentation and multiple attribute tagging.
  • When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.
Anonymous | TrustRadius Reviewer

Cons

OMS Office Master System

  • OMS software been around for a long time and they have thoughtfully added features for wholesale businesses. However, the software is in need of an update that makes the software easier to use and more modern.
  • The user flow could be improved and the layout could be more intuitive. It is inconvenient to change between modules. It takes time for team members to become familiar with the software.
  • We appreciate the ability to import/export data, however we wish that this feature was easier to use for the team. Currently only a few members with technology experience are able to use the feature.
Anonymous | TrustRadius Reviewer

Solid Commerce

  • As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
  • At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
  • We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
  • We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.
Anonymous | TrustRadius Reviewer

Support Rating

OMS Office Master System

OMS Office Master System 10.0
Based on 1 answer
We highly recommend OMS because of their customer support. When evaluating their software, we had a sales associate and a programmer walk us through the software and answer questions. They allowed us to demo the software at our offices. During onboarding, we received live training form a knowledgeable team member. We were happy that phone calls were always answered quickly. In fact, they reached out to us multiple times to make sure that we were set up and happy.
Anonymous | TrustRadius Reviewer

Solid Commerce

No score
No answers yet
No answers on this topic

Alternatives Considered

OMS Office Master System

In our search for inventory management software, we read reviews online and set up demos with many companies. We were open to trying retail focused software liked Vend because they were modern and cloud based. TradeGecko was a viable option, however lacked all the features we needed for our unique wholesale business. We migrated to Cin7 for 2 years but were unhappy with their server down time, their customer support and the subscription fee change. Ultimately we came across OMS because other people in our industry recommended OMS and found that OMS addressed our wholesale businesses needs.
Anonymous | TrustRadius Reviewer

Solid Commerce

ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and ShipStation reliably. However, that step up comes with additional costs. ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with ShipStation or not been able to print pick tickets
Anonymous | TrustRadius Reviewer

Return on Investment

OMS Office Master System

  • OMS reduced invoicing errors by allowing us to sell based on wholesale units, like cases or pallets.
  • We previously used cloud based software where we experienced downtime and could not create invoices. We do not experience any down time with OMS.
  • OMS is purchased as a lump sump 1 time payment, so we are not surprised by any pricing changes. However we incurred the cost of setting up a server and backing up the data.
Anonymous | TrustRadius Reviewer

Solid Commerce

  • They helped us grow significantly from a small e-comm business to almost triple our size in four years.
  • They led us to know where our breaking points are in a same day service oriented environment.
  • They have great segmentation of SKUs and different pricing options of SKUs.
  • They did have some creative thinkers to help their customers but I wouldn't know if they are still there.
Anonymous | TrustRadius Reviewer

Pricing Details

OMS Office Master System

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Solid Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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