What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
51 Ratings
9 Ratings

OnBase by Hyland

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
Anonymous | TrustRadius Reviewer

Veeva Vault

Veeva Vault is well suited in scenarios in which multiple people are reviewing a document and may have conflicting changes or need to confirm referencing
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OnBase by Hyland
9.0
Veeva Vault
7.3
Content capture & imaging
OnBase by Hyland
9.1
Veeva Vault
6.0
File sync, storage & archiving
OnBase by Hyland
9.5
Veeva Vault
7.0
Document management
OnBase by Hyland
9.6
Veeva Vault
7.0
Records management
OnBase by Hyland
8.5
Veeva Vault
9.0
Content search & retrieval
OnBase by Hyland
9.2
Veeva Vault
6.0
Enterprise content collaboration
OnBase by Hyland
9.4
Veeva Vault
9.0
Content publishing & creation
OnBase by Hyland
9.0
Veeva Vault
Security, risk management & information governance
OnBase by Hyland
9.4
Veeva Vault
Contract lifecycle management
OnBase by Hyland
8.8
Veeva Vault
Automated workflows
OnBase by Hyland
9.0
Veeva Vault
Artificial intelligence
OnBase by Hyland
7.0
Veeva Vault
Mobile support
OnBase by Hyland
8.8
Veeva Vault
Integration
OnBase by Hyland
9.3
Veeva Vault

Pros

OnBase by Hyland

  • Tools to assist with configuration changes especially for Workflow processes.
  • Easy to query the database to pull reports on usage.
  • Support for a wide variety of files that can be stored within the product.
  • Great support channels for resolving application issues.
Andrew Yoder | TrustRadius Reviewer

Veeva Vault

  • Annotation of reviewer comments
  • Reminders to review team
Anonymous | TrustRadius Reviewer

Cons

OnBase by Hyland

  • Printing multiple drawings from a hit list.
  • We are currently working with our Value Added Reseller and Hyland to enable a print button that would allow us to print multiple drawings from a hit list. Our users might need entire sets of electrical one line diagrams or piping and instrument diagrams for plant operations or project work. The disabled option stems from the fact that some engineering drawings are created with external drawings (XRefs or external references) that are referenced inside a drawing. Because 99% of our drawings are simple drawings that do not use external references, the disable print button is a handicap. If not resolved in this issue, which is still our hope, Hyland is aware that the issue needs to be fixed in the future.
Anonymous | TrustRadius Reviewer

Veeva Vault

  • None that I'm aware of
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OnBase by Hyland

OnBase by Hyland 9.3
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

Veeva Vault

No score
No answers yet
No answers on this topic

Usability

OnBase by Hyland

OnBase by Hyland 7.7
Based on 4 answers
Adoption and usability of OnBase have gone extremely well for us due to the system's ability to integrate with nearly any other system your organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user
Andy Barker | TrustRadius Reviewer

Veeva Vault

No score
No answers yet
No answers on this topic

Support Rating

OnBase by Hyland

OnBase by Hyland 9.3
Based on 11 answers
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
Eric Zelina | TrustRadius Reviewer

Veeva Vault

No score
No answers yet
No answers on this topic

Implementation Rating

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

Veeva Vault

No score
No answers yet
No answers on this topic

Alternatives Considered

OnBase by Hyland

We switched off of Perceptive Content because their support was absolutely horrendous and the company just completely stopped innovating. Their platform didn't provide the ability to integrate like OnBase does today. There are no limits to what we can achieve within OnBase. whereas we were very limited in what could be automated within Perceptive.
DocFinity (Evaluated)
We evaluated DocFinity at the same time as OnBase. They had similar capabilities in terms of integrations but severely lacked the infrastructure and team to implement it well. We were overwhelmed with their lack of knowledge around their system and their inability to listen to their customers.
Kyle Swearingen | TrustRadius Reviewer

Veeva Vault

Haven't tried any other products.
Anonymous | TrustRadius Reviewer

Return on Investment

OnBase by Hyland

  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
Anonymous | TrustRadius Reviewer

Veeva Vault

No answers on this topic

Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva Vault

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnBase by Hyland
8.8
Veeva Vault
8.0

Likelihood to Renew

OnBase by Hyland
9.3
Veeva Vault

Usability

OnBase by Hyland
7.7
Veeva Vault

Support Rating

OnBase by Hyland
9.3
Veeva Vault

Implementation Rating

OnBase by Hyland
10.0
Veeva Vault

Add comparison