TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OnPay

    Score8.5 out of 10
    N/AOnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to: • Run payroll • Automate taxes • Track time and attendance • Let employees do more themselves • Simplify HR processes • Offer benefits in any state OnPay starts at $49 plus $6 per person each month. The monthly fee includes integrations with QuickBooks and Xero and time-tracking software, as…

    $49

    per month +$6 per month, per person

    Square Payroll

    Score6.1 out of 10
    N/ASquare Payroll is a payroll solution for hourly employees, from Square headquartered in San Francisco, California.

    $29

    per month

    Pricing
    OnPaySquare Payroll
    Editions & Modules
    No answers on this topic
    Free
    $0
    per month
    Plus
    $29
    per month
    Premium
    Custom
    Offerings
    Pricing Offerings
    OnPaySquare Payroll
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFirst month free, then $49 + $6 per employee each month.—
    More Pricing Information
    Community Pulse
    OnPaySquare Payroll
    Considered Both Products
    OnPay
    No answer on this topic
    Block, Inc (Square)
    No answer on this topic
    Key User Insights
    Would buy again
    99%
    Would buy again
    70 Answers
    67%
    Would buy again
    4 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    70 Answers
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    70 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    69 Answers
    67%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    70 Answers
    67%
    Implementation went as expected
    4 Answers
    Features
    OnPaySquare Payroll
    Payroll Management
    Comparison of Payroll Management features of OnPay and Square Payroll
    Feature
    OnPay
    9.3
    71 Ratings
    12% above category average
    Square Payroll
    7.8
    6 Ratings
    6% below category average
    Pay calculation9.767 Ratings8.96 Ratings
    Benefit plan administration8.926 Ratings9.15 Ratings
    Direct deposit files9.765 Ratings7.06 Ratings
    Salary revision and increment management8.750 Ratings8.94 Ratings
    Reimbursement management9.733 Ratings7.85 Ratings
    Support for external payroll vendors00 Ratings8.65 Ratings
    Off-cycle/On-Demand payment00 Ratings4.44 Ratings
    Best Alternatives
    OnPaySquare Payroll
    Small Businesses
    Patriot Payroll
    Score8.6 out of 10
    Patriot Payroll
    Score8.6 out of 10
    Medium-sized Companies
    APS
    Score5.7 out of 10
    APS
    Score5.7 out of 10
    Enterprises
    ADP Streamline Payroll
    Score6.1 out of 10
    ADP Streamline Payroll
    Score6.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OnPaySquare Payroll
    Likelihood to Recommend
    8.5
    (71 ratings)
    4.7
    (8 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (42 ratings)
    9.0
    (1 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.9
    (42 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.7
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    OnPaySquare Payroll
    Likelihood to Recommend
    OnPay
    OnPay works for me as a small business owner. It streamlines HR, Payroll and Employment Tax Filings - and it can be helpful in exploring benefit options with integrated partners. We run payroll for both of our companies through OnPay and haven't had any issues. The employees find it easy to use on their end, as well. The OnPay representatives are extremely proactive and communicate updates/changes in a very timely manner. If you have a substantial number of employees, it may be more efficient to look elsewhere due to cost.
    Incentivized
    Read full review
    Block, Inc (Square)
    Square is an amazing platform to have total control over the payroll of all the employees of a company or a specific sector. This platform has a very good functionality to collect exact information on how long each employee works, that is one of its most outstanding characteristics, because it monitors work schedules and overtime and generates detailed reports on the work time of each employee. Square does not allow to schedule payments, that is one of the main problems, however, I consider that it is a very good option for small and medium-sized companies that are looking for a way to have more exact administrative control over the working hours of all their employees. It is a software that works in the cloud, so all the work information that is collected will remain safe without any risk of loss.
    Incentivized
    Read full review
    Pros
    OnPay
    • Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect.
    • On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information.
    • Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken.
    • Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile.
    Incentivized
    Read full review
    Block, Inc (Square)
    • 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
    • Direct deposit/debit from your already connected account to the employee.
    • Reporting and management features are simple yet inclusive.
    • Low cost compared to alternative solutions.
    Incentivized
    Read full review
    Cons
    OnPay
    • You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
    • The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
    • Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.
    Read full review
    Block, Inc (Square)
    • It's a bit pricey for larger companies at $5 per person paid per month.
    • Has a bit of a learning curve that seems steeper than necessary
    • reports can be confusing at first
    Incentivized
    Read full review
    Likelihood to Renew
    OnPay
    We have used OnPay for a few years now and we do continue to renew our annual use of OnPay. We are only a small organization and although OnPay provides a lot of additional services that larger organizations might ind useful, OnPay still meets our limited requirements of running bi-weekly payroll and submitting our quarterly state and federal tax documents, and at a price that we still find affordable.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Usability
    OnPay
    For a one geography business in a larger metro area not planning to expand tax geographies or do anything other than the same-ol, same-ol, then I think OnPay is great. Their biggest issue is tax support responsiveness - it's simply unacceptable yet they seem to not be concerned about it at all.
    Read full review
    Block, Inc (Square)
    It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
    Incentivized
    Read full review
    Reliability and Availability
    OnPay
    OnPay immediately responds to any of my inquiries.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Performance
    OnPay
    No complaints on OnPay's integration with Xero.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Support Rating
    OnPay
    As mentioned previously, I appreciate the Chat feature and have used it several times. I've also used the help database and found it wonderful. And I've had many email support interactions. Every time I've interacted with many individuals from the support team including...(who has helped me a number of times). The interactions have been professional and courteous and extremely helpful. Often they're able to resolve my problems and questions very quickly. OnPay has provided great support to our team here at Strike Visuals.
    Incentivized
    Read full review
    Block, Inc (Square)
    I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
    Read full review
    Implementation Rating
    OnPay
    Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Alternatives Considered
    OnPay
    OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.
    Incentivized
    Read full review
    Block, Inc (Square)
    I liked patriot, but I found it to be more confusing than Square and took me too much time to setup. I setup Square Payroll in about an hour. I would also say the Square interface made more sense to me. I also like how Square offers more things like benefits, etc. that can be added on.
    Incentivized
    Read full review
    Scalability
    OnPay
    OnPay works.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Return on Investment
    OnPay
    • Cut our payroll fees by more than half of what was being paid to CPA firm
    • Save time in dealing with CPA firm for payroll returns and filing
    • Could easily generate various payroll related reports..even from the past....this was not possible with the CPA firm previously used
    Incentivized
    Read full review
    Block, Inc (Square)
    • Square Payroll has dramatically reduced the time it takes to process payroll.
    • We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet.
    Incentivized
    Read full review
    ScreenShots

    OnPay Screenshots

    Screenshot of full-service payrollScreenshot of multiple pay rates and schedulesScreenshot of employee self-onboarding and org charts, which are built-inScreenshot of an e-signable offer lettersScreenshot of calendars, where PTO is managed and approvedScreenshot of centralized finances, viewed with over 20 reports for analyzing employment-related expenses