What users are saying about
7 Ratings
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Score 5.3 out of 100
84 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

OpenNMS

We've been using OpenNMS for network monitoring and have been fairly happy with it. There can be a bit of a learning curve to the setup and installation which might turn some people off, but if you can work through the learning curve it's a pretty powerful tool at the awesome price of free (paid support is available).
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

OpenNMS
Remote Desktop Manager
8.9
Screen sharing
OpenNMS
Remote Desktop Manager
8.8
File transfer
OpenNMS
Remote Desktop Manager
9.3
Secure remote access with Smart Card authentication
OpenNMS
Remote Desktop Manager
8.4
Access to sleeping/powered-off computers
OpenNMS
Remote Desktop Manager
8.7
Over-the-Internet remote session
OpenNMS
Remote Desktop Manager
7.5
Initiate remote control from mobile
OpenNMS
Remote Desktop Manager
9.3
Remote management of servers & workstations
OpenNMS
Remote Desktop Manager
9.9
Remote Active Directory® management
OpenNMS
Remote Desktop Manager
9.9
Centralized management dashboard
OpenNMS
Remote Desktop Manager
9.3
Session record
OpenNMS
Remote Desktop Manager
7.8
Annotations
OpenNMS
Remote Desktop Manager
8.3
Monitoring and Alerts
OpenNMS
Remote Desktop Manager
8.3
Multi-platform remote control
OpenNMS
Remote Desktop Manager
9.9

Pros

OpenNMS

  • When we used OpenNMS you could download the base package for free and configure it fairly easily for your own environment. You can't beat that kind of price break.
  • OpenNMS had a very nice looking GUI that was easily navigated and fairly straightforward to understand and configure.
  • There were a wide variety of add-ons available for download and implementation.
Derrick Barnsdale | TrustRadius Reviewer

Remote Desktop Manager

  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Emeka Obinnwa | TrustRadius Reviewer

Cons

OpenNMS

  • We've had a few issues with delayed alerting.
  • I haven't quite figured out how to make topologies work yet, but I haven't spent a ton of time on it either.
  • We've also had a bit of trouble importing some MIBs, but that usually boiled down to working with the vendor to make sure we had the right MIBs and dependencies.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpenNMS

No score
No answers yet
No answers on this topic

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Ben Liebowitz | TrustRadius Reviewer

Usability

OpenNMS

No score
No answers yet
No answers on this topic

Remote Desktop Manager

Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Ben Liebowitz | TrustRadius Reviewer

Support Rating

OpenNMS

No score
No answers yet
No answers on this topic

Remote Desktop Manager

Remote Desktop Manager 8.5
Based on 7 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Anonymous | TrustRadius Reviewer

Implementation Rating

OpenNMS

No score
No answers yet
No answers on this topic

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
The implementation was completely successful. We had no issues!
Ben Liebowitz | TrustRadius Reviewer

Alternatives Considered

OpenNMS

OpenNMS's more attractive GUI and its price break were the main reasons our company chose to explore and use this product. However, it never managed to actually replace Nagios which had a much more established hold within the company. Perhaps we were over-monitoring, but our company claimed a $100k loss per hour of downtime.
Derrick Barnsdale | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.
Chris Reddy | TrustRadius Reviewer

Return on Investment

OpenNMS

  • We've been able to improve our customers' experience.
  • Because we're able to respond to issues quicker, we're able to better meet our SLAs.
  • We are able to see smaller problems and address them before they become big problems.
Anonymous | TrustRadius Reviewer

Remote Desktop Manager

  • We are using the free version so ROI is instant.
  • If we were to purchase it though, I would estimate ROI to be very quick as it allows me to jump on a server very quickly in response to customer needs
Charles Eichelberger | TrustRadius Reviewer

Screenshots

Pricing Details

OpenNMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

OpenNMS Editions & Modules

Additional Pricing Details

Remote Desktop Manager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Remote Desktop Manager Editions & Modules

Edition
Single User Subscribtion199.991
Site4999.992
CountryContact Us3
GlobalContact Us4
  1. Per Named User
  2. Unlimited Users, Single Site
  3. Unlimited Users, Multiple Sites, Single Country
  4. Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpenNMS
9.0
Remote Desktop Manager
9.0

Likelihood to Renew

OpenNMS
Remote Desktop Manager
9.1

Usability

OpenNMS
Remote Desktop Manager
8.2

Support Rating

OpenNMS
Remote Desktop Manager
8.5

Implementation Rating

OpenNMS
Remote Desktop Manager
9.1

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