TrustRadius

OpenText Core Experience Insights vs. Portrait Customer Analytics (legacy)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText Core Experience Insights
Score 6.8 out of 10
N/A
OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…N/A
Portrait Customer Analytics (legacy)
Score 0.0 out of 10
N/A
The Portrait Suite of customer analytics solutions were acquired by Pitney Bowes since 2010, and in turn acquired by Precisely (Syncsort), and are a legacy brand of products.N/A
Pricing
OpenText Core Experience InsightsPortrait Customer Analytics (legacy)
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
OpenText Core Experience InsightsPortrait Customer Analytics (legacy)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
OpenText Core Experience InsightsPortrait Customer Analytics (legacy)
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
OpenText Core Experience InsightsPortrait Customer Analytics (legacy)
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All AlternativesView all alternativesView all alternatives
User Ratings
OpenText Core Experience InsightsPortrait Customer Analytics (legacy)
Likelihood to Recommend
6.6
(5 ratings)
-
(0 ratings)
User Testimonials
OpenText Core Experience InsightsPortrait Customer Analytics (legacy)
Likelihood to Recommend
OpenText
OpenText Core Experience Insights is one of the best products to visualize data coming across your application landscape. The visualization tool is very powerful and well designed. Delivering an email campaign is also very easy as well as monitoring it.
Verified User
Anonymous
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Discontinued Products
No answers on this topic
Pros
OpenText
  • Helps to determine our lead scoring
  • Captures analytics accurately from multiple channels
  • Helps us to visualize at what point leads will turn into sales
Verified User
Anonymous
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Discontinued Products
No answers on this topic
Cons
OpenText
  • While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal.
Russell Pabon | TrustRadius Reviewer
Russell Pabon
Digital Marketing Manager
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Discontinued Products
No answers on this topic
Alternatives Considered
OpenText
OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback Defect reporting and TNI Agent performance reporting Overall compliance and governance Continuous improvement End-to-end account study Customer complaint analysis Upstream process feedback Business non-value add analysis Vital business insights Transformation opportunities
Verified User
Anonymous
Read full review
Discontinued Products
No answers on this topic
Return on Investment
OpenText
  • No changes till now, as we do not have used it long enough
Verified User
Anonymous
Read full review
Discontinued Products
No answers on this topic
ScreenShots