OpenText ZENworks Service Desk vs. ServiceNow IT Service Management
OpenText ZENworks Service Desk vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText ZENworks Service Desk | N/A | OpenText™ ZENworks Service Desk is an ITIL-based service desk solution that integrates with Unified Endpoint Management. | N/A | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
OpenText ZENworks Service Desk | ServiceNow IT Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpenText ZENworks Service Desk | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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OpenText ZENworks Service Desk | ServiceNow IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText ZENworks Service Desk | ServiceNow IT Service Management | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
OpenText ZENworks Service Desk | ServiceNow IT Service Management | |
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Likelihood to Recommend | OpenText No answers on this topic | ServiceNow |
Pros | OpenText No answers on this topic | ServiceNow |
Cons | OpenText No answers on this topic | ServiceNow |
Likelihood to Renew | OpenText No answers on this topic | ServiceNow |
Usability | OpenText No answers on this topic | ServiceNow |
Reliability and Availability | OpenText No answers on this topic | ServiceNow |
Performance | OpenText No answers on this topic | ServiceNow |
Support Rating | OpenText No answers on this topic | ServiceNow |
Online Training | OpenText No answers on this topic | ServiceNow |
Implementation Rating | OpenText No answers on this topic | ServiceNow |
Alternatives Considered | OpenText No answers on this topic | ServiceNow |
Scalability | OpenText No answers on this topic | ServiceNow |
Return on Investment | OpenText No answers on this topic | ServiceNow |
ScreenShots |