Likelihood to Recommend
There are countless solutions and needs in the marketplace. Some solutions are straight forward, other highly complicated and innovative. From my perspective, our platform and application is highly complex and innovative, with many "one-off" features.
Read full review
Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
Read full review Pros Oracles Cloud is endlessly variable, and endlessly expandable. These are qualities that we needed in our platform. Oracle's Name in business was also an important aspect of our decision. The most important "like" is the support. Oracle Backs up its cloud with a technical expertise that I believe is second to none. Read full review The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality. Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to. Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep. Read full review Cons Planned maintenance. Oracle has certain days it schedules maintenance. We have been speaking with Oracle executives about the inability to schedule maintenance on days that are custom to the client. Read full review Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions. Read full review Likelihood to Renew
We need to develop Enterprise Application Integrations and Workato was not designed for this
Read full review Usability
Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
Read full review Support Rating
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
Read full review Implementation Rating
We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
Read full review Alternatives Considered Read full review
We already used
, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through
to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Read full review Return on Investment For ROI, my advice would be to stay the course. It will take longer than you think and cost more than you expect. Read full review As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations. For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever. Rama Davis
QSP Program Director & Senior Technical Lead
Read full review ScreenShots