What users are saying about

Oracle CRM On Demand

95 Ratings
Score 8 out of 101

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Likelihood to Recommend

Oracle CRM On Demand

Oracle CRM is great in environments where you have over 50 interactions with customers per day: it can give you valuable insights into the overall customer history and needs.Oracle is less appropriate for people that would like a really beautiful tool.

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
9.1
Customer data management / contact management
Oracle CRM On Demand
9.2
Workflow management
Oracle CRM On Demand
9.5
Territory management
Oracle CRM On Demand
8.8
Opportunity management
Oracle CRM On Demand
8.8
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Contract management
Oracle CRM On Demand
9.6
Quote & order management
Oracle CRM On Demand
8.6
Interaction tracking
Oracle CRM On Demand
9.3
Channel / partner relationship management
Oracle CRM On Demand
9.2

Customer Service & Support

Oracle CRM On Demand
9.4
Case management
Oracle CRM On Demand
9.4
Call center management
Oracle CRM On Demand
9.7
Help desk management
Oracle CRM On Demand
9.3

Marketing Automation

Oracle CRM On Demand
9.4
Lead management
Oracle CRM On Demand
9.4
Email marketing
Oracle CRM On Demand
9.4

CRM Project Management

Oracle CRM On Demand
9.3
Task management
Oracle CRM On Demand
9.5
Billing and invoicing management
Oracle CRM On Demand
9.2
Reporting
Oracle CRM On Demand
9.3

CRM Reporting & Analytics

Oracle CRM On Demand
8.8
Forecasting
Oracle CRM On Demand
7.9
Pipeline visualization
Oracle CRM On Demand
9.5
Customizable reports
Oracle CRM On Demand
9.2

Customization

Oracle CRM On Demand
9.1
Custom fields
Oracle CRM On Demand
9.2
Custom objects
Oracle CRM On Demand
9.0
Scripting environment
Oracle CRM On Demand
9.2
API for custom integration
Oracle CRM On Demand
9.2

Security

Oracle CRM On Demand
9.5
Single sign-on capability
Oracle CRM On Demand
9.5
Role-based user permissions
Oracle CRM On Demand
9.4

Social CRM

Oracle CRM On Demand
9.4
Social data
Oracle CRM On Demand
9.2
Social engagement
Oracle CRM On Demand
9.6

Integrations with 3rd-party Software

Oracle CRM On Demand
9.5
Marketing automation
Oracle CRM On Demand
9.4
Compensation management
Oracle CRM On Demand
9.6

Platform

Oracle CRM On Demand
9.2
Mobile access
Oracle CRM On Demand
9.2

Pros

  • Oracle CRM lets you to manage your accounts, contacts and reports pretty easily like any other CRM but with more powerful and effective features. Searching for and retrieving information about customers in Oracle CRM is pretty fast and effective.
  • Statistical Analysis System will allow its users to access system from anywhere in the world by using an internet broadband connection.
  • Creating basic reports and displaying them in graphical charts using pivot tables is very easy using Oracle CRM's customizable dashboard.
  • It provides Microsoft Outlook as an alternate offline client for employees who are physically not present in the office due to travel on duty for sales and marketing. They can use it without an internet connection.

Cons

  • The UI looks the same from several years ago and looks pretty old when compared with other CRM tools present in the market.
  • There are limitations when it comes to integration and customization like there is scope of improvement in the case insensitivity search and duplication processes.

Usability

Oracle CRM On Demand9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.

Implementation

Oracle CRM On Demand10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.

Alternatives Considered

Return on Investment

  • It provides great ROI to us as we are also using other Oracle products such as Oracle Financials to make our business much stronger and serve our clients to meet their needs.

Pricing Details

Oracle CRM On Demand

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details