What users are saying about

Oracle CRM On Demand

102 Ratings
Score 8 out of 101

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Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
9.0
Customer data management / contact management
Oracle CRM On Demand
9.0
Workflow management
Oracle CRM On Demand
9.2
Territory management
Oracle CRM On Demand
8.6
Opportunity management
Oracle CRM On Demand
8.6
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Contract management
Oracle CRM On Demand
9.5
Quote & order management
Oracle CRM On Demand
8.7
Interaction tracking
Oracle CRM On Demand
9.3
Channel / partner relationship management
Oracle CRM On Demand
9.1

Customer Service & Support

Oracle CRM On Demand
9.3
Case management
Oracle CRM On Demand
9.1
Call center management
Oracle CRM On Demand
9.6
Help desk management
Oracle CRM On Demand
9.3

Marketing Automation

Oracle CRM On Demand
9.5
Lead management
Oracle CRM On Demand
9.6
Email marketing
Oracle CRM On Demand
9.4

CRM Project Management

Oracle CRM On Demand
9.3
Task management
Oracle CRM On Demand
9.6
Billing and invoicing management
Oracle CRM On Demand
9.1
Reporting
Oracle CRM On Demand
9.2

CRM Reporting & Analytics

Oracle CRM On Demand
9.0
Forecasting
Oracle CRM On Demand
8.4
Pipeline visualization
Oracle CRM On Demand
9.4
Customizable reports
Oracle CRM On Demand
9.2

Customization

Oracle CRM On Demand
9.1
Custom fields
Oracle CRM On Demand
9.3
Custom objects
Oracle CRM On Demand
9.0
Scripting environment
Oracle CRM On Demand
9.1
API for custom integration
Oracle CRM On Demand
9.2

Security

Oracle CRM On Demand
9.4
Single sign-on capability
Oracle CRM On Demand
9.4
Role-based user permissions
Oracle CRM On Demand
9.4

Social CRM

Oracle CRM On Demand
9.3
Social data
Oracle CRM On Demand
9.2
Social engagement
Oracle CRM On Demand
9.5

Integrations with 3rd-party Software

Oracle CRM On Demand
9.5
Marketing automation
Oracle CRM On Demand
9.3
Compensation management
Oracle CRM On Demand
9.7

Platform

Oracle CRM On Demand
9.4
Mobile access
Oracle CRM On Demand
9.4

Pros

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.

Cons

  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.

Usability

Oracle CRM On Demand9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.

Implementation

Oracle CRM On Demand10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.

Alternatives Considered

Oracle on demand is customizable and I can configure to meet the complex of customers unique needs. Compared to other software similar to Oracle On Demand it is seamless and very stable with regular maintenance.

Return on Investment

  • Better clients management
  • Improved business to client communication
  • Automation of business processes

Pricing Details

Oracle CRM On Demand

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details