189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4.2 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Synthio

I think Synthio is better suited to append your existing database, versus building new lists.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Synthio
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Synthio
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Synthio
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Synthio
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Synthio
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Synthio
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Synthio
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Synthio
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Synthio
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Synthio

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Synthio
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Synthio
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Synthio
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Synthio

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Synthio
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Synthio
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Synthio

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Synthio
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Synthio
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Synthio

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Synthio
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Synthio
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Synthio
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Synthio

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Synthio
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Synthio
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Synthio
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Synthio
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Synthio

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Synthio
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Synthio
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Synthio

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Synthio
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Synthio
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Synthio

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Synthio
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Synthio
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Synthio

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Synthio
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Synthio

Prospecting

Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
8.3
Advanced search
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
9.0
Identification of new leads
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
8.0
List quality
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
6.0
List upload/download
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
8.0
Ideal customer targeting
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
9.0
Load time/data access
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
10.0

Sales Intelligence Data Standards

Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
7.3
Contact information
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
8.0
Company information
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
7.0
Industry information
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
7.0

Data Augmentation & Lead Qualification

Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
7.8
Company/business profiles
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
7.0
Data hygiene
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
8.0
Automatic data refresh
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
7.0
Filters and segmentation
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
9.0

Sales Intelligence Email Features

Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
8.0
Append emails to records
Oracle CX Sales (formerly Oracle Engagement Cloud)
Synthio
8.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Synthio

  • Extensive search filters
  • Email verification prior to download/charge
  • Helpful customer service who you can work directly with to pull lists. It's great to work with someone who can tell you exactly how many verified leads you could pull without having to use credits.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Synthio

  • Lead quality isn't always the best - as with many databases of this nature. We have to expect that we'll have a high bounce and unsubscribe rate when using these leads.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Synthio

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Synthio

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Synthio

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Synthio

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Synthio

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Synthio

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Synthio

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Synthio

I feel similar about all of these list building/append services. There are good and bad aspects.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Synthio

  • Positive - We've been able to append records and add them to our targeted marketing campaigns.
  • Negative - We've added some junk to our database, as a result, which has affected our deliverability rates.
  • Negative - We did get a complaint and inquiry from one particular record about sending them an unsolicited email.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Synthio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Synthio
8.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Synthio

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Synthio

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Synthio

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Synthio

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Synthio

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Synthio

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Synthio

Add comparison