Oracle Fusion Service vs. ServiceTrade
Oracle Fusion Service vs. ServiceTrade
Product | Rating | Most Used By | Product Summary | Starting Price |
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Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A | |
ServiceTrade | Mid-Size Companies (51-1,000 employees) | ServiceTrade is a software platform for commercial mechanical and fire contractors. ServiceTrade aims to help contractors deliver more work with limited resources by improving service and project operations, increasing technician productivity, selling more service and inspection agreements, and growing customer loyalty. According to the vendor, 10% of the commercial or industrial buildings in the United States are serviced by more than 1,200 contractors using ServiceTrade to manage 13 million… | N/A |
Oracle Fusion Service | ServiceTrade | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Oracle Fusion Service | ServiceTrade | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Oracle Fusion Service | ServiceTrade | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle Fusion Service | ServiceTrade | |
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Likelihood to Recommend | 6.2 (89 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (9 ratings) | - (0 ratings) |
Usability | 10.0 (5 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (7 ratings) | - (0 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (4 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 5.7 (11 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Oracle Fusion Service | ServiceTrade | |
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Likelihood to Recommend | Oracle | ServiceTrade No answers on this topic |
Pros | Oracle | ServiceTrade No answers on this topic |
Cons | Oracle | ServiceTrade No answers on this topic |
Likelihood to Renew | Oracle | ServiceTrade No answers on this topic |
Usability | Oracle | ServiceTrade No answers on this topic |
Reliability and Availability | Oracle | ServiceTrade No answers on this topic |
Performance | Oracle | ServiceTrade No answers on this topic |
Support Rating | Oracle | ServiceTrade No answers on this topic |
In-Person Training | Oracle | ServiceTrade No answers on this topic |
Implementation Rating | Oracle | ServiceTrade No answers on this topic |
Alternatives Considered | Oracle | ServiceTrade No answers on this topic |
Scalability | Oracle | ServiceTrade No answers on this topic |
Return on Investment | Oracle | ServiceTrade No answers on this topic |
ScreenShots | Oracle Fusion Service Screenshots | ServiceTrade Screenshots |