Likelihood to Recommend I believe Oracle Secure Global Desktop is better used on a larger device such as a desktop or laptop, as the Android platform is a bit confusing when initially introduced to fellow employees who were familiar with the other layout.
Read full review It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
Logan Poe Network and Computer Support Specialist
Read full review Pros Very secure. Simple layout that is easily understood by different levels of experience. My company works with Linux and Windows - Oracle Secure Global Desktop easily operates on both platforms. Read full review Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique. Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression. The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM. Read full review Cons Is not supported on Apple devices. Support on Android - the functionality feels flimsy and the layout isn't as user friendly as I thought it would be in comparison to when it is used on a desktop platform. Initially, when first using the product a year or so ago, I received a lot of complaints of random error messages. Though that problem seems to have been solved in the interim. Read full review Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server. Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro. Read full review Likelihood to Renew Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
Read full review Usability I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
Read full review Support Rating My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with
RDM - both free and paid versions.
Read full review Alternatives Considered Tarantella gave us a lot of issues, but with Oracle Secure Global Desktop [we got] the huge portfolio of Oracle applications from almost any browser, without the headache of application dependencies, plugins, java etc. My fellow employees like the way Oracle Secure Global Desktop gives us the "feel" of many little desktops but with one machine.
Read full review I think they're great tools also. But.
Skype for Business , it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And
TeamViewer , I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
Read full review Return on Investment Efficiency is definitely a good description. The easy to use platform allows fellow employees to move through their online apps with ease. Applying new online apps is a lot easier, as we do not have to rely on a central server to pull information. As our client is national, it's good to have quick, reliable cloud access to all sensitive materials without worrying about security issues. Read full review There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users Read full review ScreenShots Wayk Bastion (Discontinued) Screenshots