Likelihood to Recommend Tebra Technologies, Inc (Kareo + PatientPop)
Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.
Read full review Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave
Read full review Pros Tebra Technologies, Inc (Kareo + PatientPop)
Booking online appointments through our website or directly through yelp Elegant, organized website Send patient reminders Increase Ranking SEO to 1st page of Google Handles patient online reviews Read full review VOIP Phone System Automated Appointment Reminders Phone Call Analytics Flexible customization options for phone system and appointment reminders Inbound customer phone call and text message management Auto-reply via text message from missed call Phone call recordings for quality control Integrated Fax Read full review Cons Tebra Technologies, Inc (Kareo + PatientPop)
Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls. Ability to have more fields in the appointment request module be required. Less expensive annual fee. Read full review Analytics and Reporting Email Communications System Reliability Read full review Support Rating Tebra Technologies, Inc (Kareo + PatientPop)
The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now
Read full review Alternatives Considered Tebra Technologies, Inc (Kareo + PatientPop)
Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there
Read full review Better phone systems than Comcast. More streamlined and easier to use than
Solutionreach with a more focused feature set. Integrates with Nextech.
Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience
Read full review Return on Investment Tebra Technologies, Inc (Kareo + PatientPop)
They have been instrumental in increases our business and getting the word out about our services Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies Very informational relative to anything web-based. Read full review Flexible control over phone system and call groups and routing Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish) Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times Read full review ScreenShots