Pega Customer Service vs. Webex Engage

Pega Customer Service

Pega Customer Service

12 Reviews and Ratings

Webex Engage

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pega Customer Service	Score 7.9 out of 10	N/A	Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.	N/A
Webex Engage	Score 10.0 out of 10	N/A	From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email.	N/A

Pricing

Pega Customer Service

Webex Engage

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Pega Customer Service	Webex Engage
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Pega Customer Service	Webex Engage
Top Pros	Pro User interface Pro Simple and intuitive Pro Business process	No answers on this topic
Top Cons	Minus Need to improve Minus Need to work Minus Customer service	No answers on this topic

Best Alternatives
	Pega Customer Service	Webex Engage
Small Businesses	Simplify360 Score 7.8 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Conversica Score 9.5 out of 10	Conversica Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Pega Customer Service	Webex Engage
Likelihood to Recommend	7.7 (2 ratings)	- (0 ratings)

User Testimonials
	Pega Customer Service	Webex Engage
Likelihood to Recommend	Pegasystems Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication. Incentivized Verified User Anonymous Read full review	Cisco No answers on this topic
Pros	Pegasystems Easy to contact Responds very quickly Provides accurate information Incentivized Sanjay Meesala Senior Software Engineer Read full review	Cisco No answers on this topic
Cons	Pegasystems Performance, as some of the tasks run in batch. Extensibility could take time for complex functionalities. At least the cloud version should be more powerful in terms of processing. Incentivized Verified User Anonymous Read full review	Cisco No answers on this topic
Alternatives Considered	Pegasystems We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job Incentivized Sanjay Meesala Senior Software Engineer Read full review	Cisco No answers on this topic
Return on Investment	Pegasystems Reduced the manual effort due to introducing automation Increased customer satisfaction Enhanced personalization Incentivized Verified User Anonymous Read full review	Cisco No answers on this topic
ScreenShots	Pega Customer Service Screenshots