Pointel DCCM vs. Twilio
Pointel DCCM vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pointel DCCM | Mid-Size Companies (51-1,000 employees) | Contact Center Challenge – Complex, Time-Consuming Change Process Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational costs, and dissatisfied customers. Dynamically Achieve Service Level Objectives and Optimize Customer… | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Pointel DCCM | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Pointel DCCM | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Pointel DCCM | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pointel DCCM | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.1 (17 ratings) |
Support Rating | - (0 ratings) | 5.6 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Pointel DCCM | Twilio | |
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Likelihood to Recommend | Pointel No answers on this topic | Twilio |
Pros | Pointel No answers on this topic | Twilio |
Cons | Pointel No answers on this topic | Twilio |
Likelihood to Renew | Pointel No answers on this topic | Twilio |
Usability | Pointel No answers on this topic | Twilio |
Performance | Pointel No answers on this topic | Twilio |
Support Rating | Pointel No answers on this topic | Twilio |
Implementation Rating | Pointel No answers on this topic | Twilio |
Alternatives Considered | Pointel No answers on this topic | Twilio |
Contract Terms and Pricing Model | Pointel No answers on this topic | Twilio |
Return on Investment | Pointel No answers on this topic | Twilio |
ScreenShots | Pointel DCCM Screenshots | Twilio Screenshots |