Quantum Workplace Exit Surveys vs. Satmetrix (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Quantum Workplace Exit Surveys
Score 8.0 out of 10
N/A
Quantum Workplace provides an all-in-one employee engagement software that makes managers the central drivers of workplace culture. Serving more than 8,700 organizations, Quantum Workplace’s technology gives team leaders direct access to employee feedback and personalized real-time insights, so they can make work better every day. The software includes surveys, goals, recognition, feedback, one-on-one, and alert features — providing a powerful solution for team engagement and continuous…N/A
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
Pricing
Quantum Workplace Exit SurveysSatmetrix (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Quantum Workplace Exit SurveysSatmetrix (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Quantum Workplace Exit SurveysSatmetrix (discontinued)
Top Pros

No answers on this topic

Top Cons
Features
Quantum Workplace Exit SurveysSatmetrix (discontinued)
Survey Content
Comparison of Survey Content features of Product A and Product B
Quantum Workplace Exit Surveys
8.0
1 Ratings
6% below category average
Satmetrix (discontinued)
8.0
2 Ratings
6% below category average
Changes to live survey8.01 Ratings8.02 Ratings
Question design help8.01 Ratings8.02 Ratings
Multiple question types8.01 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Quantum Workplace Exit Surveys
8.0
1 Ratings
1% below category average
Satmetrix (discontinued)
8.0
2 Ratings
1% below category average
Response tracking8.01 Ratings8.02 Ratings
Standard reports8.01 Ratings8.02 Ratings
Data export00 Ratings8.02 Ratings
Custom reports00 Ratings8.02 Ratings
Analytics00 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Quantum Workplace Exit Surveys
8.0
1 Ratings
4% below category average
Satmetrix (discontinued)
8.0
2 Ratings
4% below category average
Compliance8.01 Ratings8.02 Ratings
Access controls00 Ratings8.02 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Quantum Workplace Exit Surveys
8.0
1 Ratings
1% below category average
Satmetrix (discontinued)
-
Ratings
Respondent restrictions8.01 Ratings00 Ratings
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Quantum Workplace Exit Surveys
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
4% above category average
Survey templates00 Ratings8.02 Ratings
Themes00 Ratings8.02 Ratings
Custom logo/branding00 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Quantum Workplace Exit Surveys
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
3% below category average
Survey logic flexibility00 Ratings8.02 Ratings
Best Alternatives
Quantum Workplace Exit SurveysSatmetrix (discontinued)
Small Businesses
Square 9 Softworks
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Score 9.7 out of 10
Square 9 Softworks
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Score 9.7 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
PG Forsta HX Platform
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Quantum Workplace Exit SurveysSatmetrix (discontinued)
Likelihood to Recommend
8.0
(1 ratings)
4.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(5 ratings)
User Testimonials
Quantum Workplace Exit SurveysSatmetrix (discontinued)
Likelihood to Recommend
Quantum Workplace
It is well suited for multiple departments regardless of the subject matter; people are able to use it in a timely manner
Read full review
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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Pros
Quantum Workplace
  • It is intuitive and offers a variety of information
  • It makes it easier to use
  • It is streamlined
Read full review
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Read full review
Cons
Quantum Workplace
  • Hard to say, haven't had any negative response
Read full review
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Read full review
Likelihood to Renew
Quantum Workplace
No answers on this topic
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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Alternatives Considered
Quantum Workplace
Not a lot of options with last product, difficult to change once implemented
Read full review
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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Return on Investment
Quantum Workplace
  • Mostly positive, easy to use and people respond quickly to it
Read full review
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Read full review
ScreenShots

Quantum Workplace Exit Surveys Screenshots

Screenshot of Simple, Social SurveyScreenshot of Individual Exit Report: Concise, actionable summaries of each exiting employee’s departureScreenshot of Group Turnover Report: Analyze turnover trends to create fact-driven retention strategies