What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3058 Ratings
14 Ratings

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3058 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • Sparkrock ranks higher in 2 feature sets: Customization, Security

Sales Force Automation

8.2

Salesforce

82%

Sparkrock

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 9/9 features

Customer data management / contact management

8.5
85%
185 Ratings
N/A
0 Ratings

Workflow management

8.2
82%
177 Ratings
N/A
0 Ratings

Territory management

8.0
80%
146 Ratings
N/A
0 Ratings

Opportunity management

8.6
86%
181 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
170 Ratings
N/A
0 Ratings

Contract management

8.0
80%
143 Ratings
N/A
0 Ratings

Quote & order management

7.8
78%
135 Ratings
N/A
0 Ratings

Interaction tracking

8.3
83%
157 Ratings
N/A
0 Ratings

Channel / partner relationship management

8.2
82%
128 Ratings
N/A
0 Ratings

Customer Service & Support

8.6

Salesforce

86%

Sparkrock

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 3/3 features

Case management

9.0
90%
56 Ratings
N/A
0 Ratings

Call center management

8.4
84%
42 Ratings
N/A
0 Ratings

Help desk management

8.3
83%
46 Ratings
N/A
0 Ratings

Marketing Automation

8.3

Salesforce

83%

Sparkrock

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 2/2 features

Lead management

8.4
84%
168 Ratings
N/A
0 Ratings

Email marketing

8.1
81%
143 Ratings
N/A
0 Ratings

CRM Project Management

7.8

Salesforce

78%

Sparkrock

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 3/3 features

Task management

8.0
80%
160 Ratings
N/A
0 Ratings

Billing and invoicing management

6.7
67%
37 Ratings
N/A
0 Ratings

Reporting

8.5
85%
124 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

8.4

Salesforce

84%

Sparkrock

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 3/3 features

Forecasting

8.3
83%
157 Ratings
N/A
0 Ratings

Pipeline visualization

8.5
85%
173 Ratings
N/A
0 Ratings

Customizable reports

8.5
85%
181 Ratings
N/A
0 Ratings

Customization

8.4

Salesforce

84%
10.0

Sparkrock

100%
Salesforce.com ranks higher in 3/5 features

Custom fields

8.5
85%
174 Ratings
N/A
0 Ratings

Custom objects

8.6
86%
166 Ratings
N/A
0 Ratings

Scripting environment

8.2
82%
126 Ratings
N/A
0 Ratings

API for custom integration

8.3
83%
146 Ratings
10.0
100%
2 Ratings

Plug-ins

N/A
0 Ratings
10.0
100%
2 Ratings

Security

8.8

Salesforce

88%
9.5

Sparkrock

95%
Sparkrock ranks higher in 2/2 features

Single sign-on capability

8.8
88%
143 Ratings
10.0
100%
4 Ratings

Role-based user permissions

8.8
88%
137 Ratings
9.0
90%
5 Ratings

Social CRM

8.3

Salesforce

83%

Sparkrock

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 2/2 features

Social data

8.3
83%
115 Ratings
N/A
0 Ratings

Social engagement

8.4
84%
113 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.2

Salesforce

82%

Sparkrock

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 2/2 features

Marketing automation

8.2
82%
150 Ratings
N/A
0 Ratings

Compensation management

8.3
83%
101 Ratings
N/A
0 Ratings

Platform

8.4

Salesforce

84%

Sparkrock

Feature Set Not Supported
N/A
Salesforce.com ranks higher in 1/1 features

Mobile access

8.4
84%
158 Ratings
N/A
0 Ratings

Payroll Management

Salesforce

Feature Set Not Supported
N/A
9.4

Sparkrock

94%
Sparkrock ranks higher in 5/5 features

Pay calculation

N/A
0 Ratings
9.0
90%
3 Ratings

Benefit plan administration

N/A
0 Ratings
9.0
90%
2 Ratings

Direct deposit files

N/A
0 Ratings
10.0
100%
3 Ratings

Salary revision and increment management

N/A
0 Ratings
9.0
90%
3 Ratings

Reimbursement management

N/A
0 Ratings
10.0
100%
3 Ratings

Reporting & Analytics

Salesforce

Feature Set Not Supported
N/A
9.0

Sparkrock

90%
Sparkrock ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
9.0
90%
3 Ratings

Standard reports

N/A
0 Ratings
9.0
90%
4 Ratings

Custom reports

N/A
0 Ratings
9.0
90%
3 Ratings

General Ledger and Configurable Accounting

Salesforce

Feature Set Not Supported
N/A
8.8

Sparkrock

88%
Sparkrock ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
10.0
100%
5 Ratings

Accounts receivable

N/A
0 Ratings
9.0
90%
5 Ratings

Global Financial Support

N/A
0 Ratings
10.0
100%
1 Rating

Primary and Secondary Ledgers

N/A
0 Ratings
10.0
100%
1 Rating

Intercompany Accounting

N/A
0 Ratings
10.0
100%
1 Rating

Localizations

N/A
0 Ratings
9.0
90%
1 Rating

Journals and Reconciliations

N/A
0 Ratings
9.0
90%
1 Rating

Enterprise Accounting

N/A
0 Ratings
9.0
90%
1 Rating

Configurable Accounting

N/A
0 Ratings
10.0
100%
1 Rating

Centralized Rules Framework

N/A
0 Ratings
10.0
100%
1 Rating

Standardized Processes

N/A
0 Ratings
9.0
90%
1 Rating

Inventory Management

Salesforce

Feature Set Not Supported
N/A
9.3

Sparkrock

93%
Sparkrock ranks higher in 3/3 features

Inventory tracking

N/A
0 Ratings
9.0
90%
2 Ratings

Automatic reordering

N/A
0 Ratings
10.0
100%
1 Rating

Location management

N/A
0 Ratings
9.0
90%
1 Rating

Subledger and Financial Process

Salesforce

Feature Set Not Supported
N/A
9.6

Sparkrock

96%
Sparkrock ranks higher in 13/13 features

Automated Invoice Processing

N/A
0 Ratings
10.0
100%
1 Rating

Shared Services Payments

N/A
0 Ratings
10.0
100%
1 Rating

Billings Management

N/A
0 Ratings
9.0
90%
1 Rating

Customer Receipt Applications

N/A
0 Ratings
10.0
100%
1 Rating

Customer Collections

N/A
0 Ratings
9.0
90%
1 Rating

Revenue Recognition

N/A
0 Ratings
9.0
90%
1 Rating

Cash Management

N/A
0 Ratings
9.0
90%
1 Rating

Asset Management

N/A
0 Ratings
10.0
100%
1 Rating

Travel & Expense Management

N/A
0 Ratings
10.0
100%
1 Rating

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
9.0
90%
1 Rating

Period Close

N/A
0 Ratings
10.0
100%
1 Rating

Transactions Tax

N/A
0 Ratings
10.0
100%
1 Rating

Subledger Reconciliations

N/A
0 Ratings
10.0
100%
1 Rating

Project Financial Management

Salesforce

Feature Set Not Supported
N/A
9.4

Sparkrock

94%
Sparkrock ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
10.0
100%
1 Rating

Project Costing

N/A
0 Ratings
9.0
90%
1 Rating

Cost Capture

N/A
0 Ratings
10.0
100%
1 Rating

Capital Project Management

N/A
0 Ratings
9.0
90%
1 Rating

Customer Invoicing

N/A
0 Ratings
9.0
90%
1 Rating

Customer Contract Compliance

N/A
0 Ratings
9.0
90%
1 Rating

Project Revenue Recognition

N/A
0 Ratings
10.0
100%
1 Rating

Project Financial Performance Analysis

N/A
0 Ratings
9.0
90%
1 Rating

Project Financials Dashboard

N/A
0 Ratings
9.0
90%
1 Rating

Real-time Financial Reporting

N/A
0 Ratings
10.0
100%
1 Rating

Embedded Business Intelligence

N/A
0 Ratings
10.0
100%
1 Rating

Project Planning Collaboration

N/A
0 Ratings
9.0
90%
1 Rating

Grants Management

Salesforce

Feature Set Not Supported
N/A
9.3

Sparkrock

93%
Sparkrock ranks higher in 3/3 features

Award Lifecycle Management

N/A
0 Ratings
9.0
90%
1 Rating

Spending Control

N/A
0 Ratings
9.0
90%
1 Rating

Indirect Cost Management

N/A
0 Ratings
10.0
100%
1 Rating

Procurement

Salesforce

Feature Set Not Supported
N/A
9.6

Sparkrock

96%
Sparkrock ranks higher in 19/19 features

Sourcing Team Collaboration

N/A
0 Ratings
10.0
100%
1 Rating

Sourcing Analysis

N/A
0 Ratings
10.0
100%
1 Rating

Bids Analyzed and Compared

N/A
0 Ratings
9.0
90%
1 Rating

Catalog Shopping E-Commerce for Employees

N/A
0 Ratings
9.0
90%
1 Rating

Contract Authoring

N/A
0 Ratings
9.0
90%
1 Rating

Contract Compliance Management

N/A
0 Ratings
10.0
100%
1 Rating

Contract History

N/A
0 Ratings
10.0
100%
1 Rating

Contract Renewal Automation

N/A
0 Ratings
9.0
90%
1 Rating

Contract Repository

N/A
0 Ratings
10.0
100%
1 Rating

Contract Standardization and Enforcement

N/A
0 Ratings
10.0
100%
1 Rating

Electronic Signatures

N/A
0 Ratings
9.0
90%
1 Rating

Invoice Automated Matching

N/A
0 Ratings
10.0
100%
1 Rating

Purchasing Risk and Compliance Management

N/A
0 Ratings
9.0
90%
1 Rating

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
9.0
90%
1 Rating

Spend Compliance Management

N/A
0 Ratings
9.0
90%
1 Rating

Supplier Assessment

N/A
0 Ratings
10.0
100%
1 Rating

Supplier Communication and Collaboration

N/A
0 Ratings
10.0
100%
1 Rating

Supplier Management

N/A
0 Ratings
10.0
100%
1 Rating

Supplier Portal

N/A
0 Ratings
10.0
100%
1 Rating

Supply Chain

Salesforce

Feature Set Not Supported
N/A
9.3

Sparkrock

93%
Sparkrock ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
9.0
90%
1 Rating

Inventory Planning

N/A
0 Ratings
9.0
90%
1 Rating

Multi-tier Supply Chain Planning

N/A
0 Ratings
10.0
100%
1 Rating

Performance Monitoring

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Salesforce.com is rated higher in 1 area: Likelihood to Renew
  • Sparkrock is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.2

Salesforce

82%
302 Ratings
9.0

Sparkrock

90%
9 Ratings

Likelihood to Renew

9.4

Salesforce

94%
49 Ratings
9.1

Sparkrock

91%
1 Rating

Usability

8.5

Salesforce

85%
91 Ratings
9.0

Sparkrock

90%
1 Rating

Availability

9.8

Salesforce

98%
54 Ratings

Sparkrock

N/A
0 Ratings

Performance

9.0

Salesforce

90%
36 Ratings

Sparkrock

N/A
0 Ratings

Support Rating

8.1

Salesforce

81%
118 Ratings
9.0

Sparkrock

90%
1 Rating

In-Person Training

7.9

Salesforce

79%
11 Ratings

Sparkrock

N/A
0 Ratings

Online Training

9.1

Salesforce

91%
15 Ratings

Sparkrock

N/A
0 Ratings

Implementation Rating

9.4

Salesforce

94%
32 Ratings

Sparkrock

N/A
0 Ratings

Configurability

10.0

Salesforce

100%
2 Ratings

Sparkrock

N/A
0 Ratings

Contract Terms and Pricing Model

9.1

Salesforce

91%
10 Ratings

Sparkrock

N/A
0 Ratings

Product Scalability

10.0

Salesforce

100%
2 Ratings

Sparkrock

N/A
0 Ratings

Professional Services

9.3

Salesforce

93%
8 Ratings

Sparkrock

N/A
0 Ratings

Likelihood to Recommend

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Read full review

Sparkrock

For all companies that want to improve the performance of their employees and increase productivity, this software helps all daily business tasks to be executed on time efficiently and smoothly. A very useful program that's why we don't stop using it.
Read full review

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Read full review

Sparkrock

  • Data collection - the system is robust and we can tailor it to collect the information we need.
  • Easily configurable - the system is easy to configure to meet our specific business needs.
  • Reporting and data extraction - the system allows for easy access to information that helps inform business decisions.
Read full review

Cons

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Read full review

Sparkrock

  • Many of the improvements are being met with each upgrade. Altus Dynamics has an idea portal that customers can add ideas to and vote on other customer ideas. This means that most issues that come up are resolved with each new upgrade.
Read full review

Pricing Details

Salesforce

Starting Price

$25 per month

Editions & Modules

Salesforce editions and modules pricing
EditionModules
Essentials$25.001
Professional$75.002
Enterprise$150.003
Unlimited$300.004

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month
  4. Per user/Per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Sparkrock

Starting Price

Editions & Modules

Sparkrock editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $50,000

    Additional Details

    Likelihood to Renew

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Sparkrock

    We are already scheduled for our upgrade to NAV 2016 beginning in May 2016.
    Read full review

    Usability

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Sparkrock

    Complete workflow management to keep up to date and orderly the daily activities of employees. Allows for seamless cash flow, invoicing, general ledger, payroll, and inventory.
    Read full review

    Reliability and Availability

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Sparkrock

    No answers on this topic

    Performance

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Sparkrock

    No answers on this topic

    Support Rating

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    Sparkrock

    Complete tracking of employee performance, hours worked, attendance and absences, vacations, and overtime.
    Read full review

    In-Person Training

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Sparkrock

    No answers on this topic

    Online Training

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Sparkrock

    No answers on this topic

    Implementation Rating

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Sparkrock

    No answers on this topic

    Alternatives Considered

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Sparkrock

    • Real-time data that is available at our fingertips
    • Flexibility of the system to address changing needs over time
    • Elimination of the huge administrative burdens that we were experiencing as a result of the previous system due to lack of integration
    Read full review

    Contract Terms and Pricing Model

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Sparkrock

    No answers on this topic

    Scalability

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Sparkrock

    No answers on this topic

    Professional Services

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Sparkrock

    No answers on this topic

    Return on Investment

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

    Sparkrock

    • As a technician it's hard for me to say what effect the ROI has had on our organization, however our finance team seems satisfied on it. We look forward to deploying the staff dashboards for better financial tracking throughout our whole organization.
    Read full review

    Screenshots

    Add comparison