What users are saying about
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Top Rated
2803 Ratings
13 Ratings

Salesforce

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Top Rated
2803 Ratings
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Score 8.3 out of 100
13 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Salesforce

Salesforce.com is well-suited for established organizations with a solid clientele roster and a dedicated Business Development and Account Team. I would not recommend Salesforce.com to small start ups as these organizations can get basic CRM functionality from free or much cheaper CRM platforms. But if a company is forecasted to grow, Salesforce.com is a great CRM to grow with. It is very customizable, but customizing the backend of the Salesforce.com CRM will require a Salesforce Administrator, someone with the experience to create the custom objects, etc., or a third-party consultancy to build the CRM to meet the unique business requirements.
Erik Viager | TrustRadius Reviewer

Sparkrock

Altus Dynamics CRM is a fabulous tool that meets our needs. Where we identify gaps, we can quickly and easily configure the system to meet those needs. Altus Dynamics as a partner were excellent at helping us get the system set up initially to meet our needs, though the lack of function specific training meant that we had to ensure resources on our end to learn through some trial and error at times. That said, Dynamics CRM resources are bountiful on the internet through community forums and groups and questions can often be solved within minutes of searching for the item.
Malcolm McAuley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.7
Sparkrock
Customer data management / contact management
Salesforce
8.3
Sparkrock
Workflow management
Salesforce
7.6
Sparkrock
Territory management
Salesforce
7.4
Sparkrock
Opportunity management
Salesforce
8.3
Sparkrock
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.1
Sparkrock
Contract management
Salesforce
7.5
Sparkrock
Quote & order management
Salesforce
7.5
Sparkrock
Interaction tracking
Salesforce
7.8
Sparkrock
Channel / partner relationship management
Salesforce
7.7
Sparkrock

Customer Service & Support

Salesforce
8.5
Sparkrock
Case management
Salesforce
9.0
Sparkrock
Call center management
Salesforce
8.4
Sparkrock
Help desk management
Salesforce
8.3
Sparkrock

Marketing Automation

Salesforce
7.7
Sparkrock
Lead management
Salesforce
8.0
Sparkrock
Email marketing
Salesforce
7.4
Sparkrock

CRM Project Management

Salesforce
7.4
Sparkrock
Task management
Salesforce
7.3
Sparkrock
Billing and invoicing management
Salesforce
6.7
Sparkrock
Reporting
Salesforce
8.1
Sparkrock

CRM Reporting & Analytics

Salesforce
8.1
Sparkrock
Forecasting
Salesforce
7.8
Sparkrock
Pipeline visualization
Salesforce
8.2
Sparkrock
Customizable reports
Salesforce
8.4
Sparkrock

Customization

Salesforce
8.0
Sparkrock
3.6
Custom fields
Salesforce
8.2
Sparkrock
Custom objects
Salesforce
8.1
Sparkrock
Scripting environment
Salesforce
7.8
Sparkrock
API for custom integration
Salesforce
8.0
Sparkrock
2.7
Plug-ins
Salesforce
Sparkrock
4.5

Security

Salesforce
8.4
Sparkrock
7.2
Single sign-on capability
Salesforce
8.2
Sparkrock
7.1
Role-based user permissions
Salesforce
8.6
Sparkrock
7.2

Social CRM

Salesforce
7.3
Sparkrock
Social data
Salesforce
7.2
Sparkrock
Social engagement
Salesforce
7.4
Sparkrock

Integrations with 3rd-party Software

Salesforce
7.4
Sparkrock
Marketing automation
Salesforce
7.5
Sparkrock
Compensation management
Salesforce
7.3
Sparkrock

Platform

Salesforce
7.6
Sparkrock
Mobile access
Salesforce
7.6
Sparkrock

Payroll Management

Salesforce
Sparkrock
7.7
Pay calculation
Salesforce
Sparkrock
7.4
Benefit plan administration
Salesforce
Sparkrock
7.3
Direct deposit files
Salesforce
Sparkrock
8.9
Salary revision and increment management
Salesforce
Sparkrock
7.4
Reimbursement management
Salesforce
Sparkrock
7.4

Reporting & Analytics

Salesforce
Sparkrock
7.1
Dashboards
Salesforce
Sparkrock
7.1
Standard reports
Salesforce
Sparkrock
6.6
Custom reports
Salesforce
Sparkrock
7.4

General Ledger and Configurable Accounting

Salesforce
Sparkrock
7.8
Accounts payable
Salesforce
Sparkrock
8.9
Accounts receivable
Salesforce
Sparkrock
7.8

Inventory Management

Salesforce
Sparkrock
7.3
Inventory tracking
Salesforce
Sparkrock
7.3

Pros

Salesforce

  • Salesforce is so user-friendly. The design is so intuitive, very little training is needed before you're off running and getting value out of it. It feels like a digital Rolodex with all the information you need to be successful.
  • The comprehensive reporting functions make it easy to manage teams and see where improvement can be implemented. Easily see how each representative is doing generating leads, following up, and meeting goals compared to the past.
  • Customization allows you to see what's important to you, not what Salesforce thinks is important. Easily manage goals, track progress, and manage business units to understand how your organization is performing.
Nichole Pelaez | TrustRadius Reviewer

Sparkrock

  • Integrates finance with payroll. Many solutions still run these as separate functions and this was one of the deciding factors for King's when purchasing Microsoft NAV in 2005.
  • Altus has added an employee web app that seamlessly connects the outside 'users' to the information they require.
  • HR position management has taken the many details of an employee in this environment and allowed each position to be tracked individually.
Phyllis Fidler | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Sparkrock

  • Building in additional training support for end users as part of an implementation or upgrade.
  • Sharing of best practices amongst like minded organizations and creating system and or reporting standardizations where possible.
  • It would be great to see a "cashless schools" module as part of the product which integrates into the financial system!
Alecia Lantz | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Sparkrock

Sparkrock 9.1
Based on 1 answer
We are already scheduled for our upgrade to NAV 2016 beginning in May 2016.
Phyllis Fidler | TrustRadius Reviewer

Usability

Salesforce

Salesforce 7.9
Based on 75 answers
Salesforce.com was one of the easiest products to integrate with our organization -- both from an initial installation and setup perspective as well as from an ongoing / day-to-day usability perspective. The software works seamlessly for us and allows to save a great deal of time in the process of creating and managing relationships.
Anonymous | TrustRadius Reviewer

Sparkrock

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Sparkrock

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Sparkrock

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 7.5
Based on 102 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

Sparkrock

No score
No answers yet
No answers on this topic

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Sparkrock

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Sparkrock

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Sparkrock

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

We currently use HubSpot Marketing Hub and considered using the HubSpot CRM that would already be included in our package deal. However, with used [Salesforce.com] for longer than HubSpot and there would be no advantage to transferring over to the HubSpot CRM. We have lots of legacy data in Salesforce, so it made since to stick with this platform that we've organization and success in.
Tory Robinson | TrustRadius Reviewer

Sparkrock

We came from a product that was specific to our industry. It was old, tired and did not do many of the things the Altus Dynamics solution does. The only other product that we seriously considered was Microsoft Dynamics GP, however our finance team felt that product was too light for our needs and growth
Shaun Sinden | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Sparkrock

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • It will allow your Sales team to better manage their funnel so things don't fall through the cracks. This will directly impact your ROI.
  • You will have increased visibility from an executive level to allow you to make quicker and more accurate decisions.
  • Customer followup and status tracking will improve.
Anonymous | TrustRadius Reviewer

Sparkrock

  • In some cases the system has helped bring efficiencies to our world. The workflow capabilities of Dynamics CRM are extremely functional and helpful.
  • The learning curve can be challenging for some. Those that are overwhelmed by technology in general can struggle with understanding how the system works and where to find what they need.
Malcolm McAuley | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Sparkrock

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$50,000*

* per installation

Sparkrock Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.9
Sparkrock
7.9

Likelihood to Renew

Salesforce
10.0
Sparkrock
9.1

Usability

Salesforce
7.9
Sparkrock

Reliability and Availability

Salesforce
9.8
Sparkrock

Performance

Salesforce
9.0
Sparkrock

Support Rating

Salesforce
7.5
Sparkrock

In-Person Training

Salesforce
7.9
Sparkrock

Online Training

Salesforce
9.1
Sparkrock

Implementation Rating

Salesforce
9.4
Sparkrock

Scalability

Salesforce
10.0
Sparkrock

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