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Top Rated
257 Ratings
41 Ratings

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

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Top Rated
257 Ratings
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Score 8.6 out of 100
41 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Jason Guinn | TrustRadius Reviewer

SDL Tridion

SDL Tridion works well for organizations with a large website with a lot of content to continuously create and manage. The use of page templates and component presentations makes creating new pages fairly straightforward. It can be a little cumbersome when it comes to trying to "break from the norm" and build web pages that are outside of the template-driven format; however, there are ways around this to create pages that break away from the normal page-template format of the website. In this regard, SDL Tridion can be pretty flexible, allowing us to create a lot of custom functionality to keep up with constantly changing web trends.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
10.0
Role-based user permissions
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
10.0

Platform & Infrastructure

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
9.5
API
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
9.0
Internationalization / multi-language
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
10.0

Web Content Creation

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
7.0
WYSIWYG editor
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
8.0
Code quality / cleanliness
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
9.0
Admin section
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
8.0
Page templates
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
5.0
Library of website themes
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
5.0
Mobile optimization / responsive design
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
6.0
Publishing workflow
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
10.0
Form generator
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
5.0

Web Content Management

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
6.6
Content taxonomy
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
10.0
SEO support
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
9.0
Bulk management
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
6.0
Availability / breadth of extensions
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
5.0
Community / comment management
Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
3.0

Pros

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
Pedro Henrique de Almeida | TrustRadius Reviewer

SDL Tridion

  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)
Kirsten McGlone | TrustRadius Reviewer

Cons

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
  • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
Anonymous | TrustRadius Reviewer

SDL Tridion

  • Doesn't work well in all browsers. Tridion is a Microsoft product so they really push IE; however, now-a-days it SHOULD work in all browsers. Even though they say to use IE, Chrome actually functions the best with Tridion.
  • It uses Dreamweaver Syntax. Dreamweaver syntax is completely out-dated and SDL really needs to come up with a better way of looping through content by using it's own structure or using .NET syntax to loop through items - Dreamweaver syntax is not the way to go
  • Component Templates and Page Templates. Tridion uses Component Templates and Dreamweaver templates to display content and store the content that is to be displayed. These 2 items could easily be converted into 1 group of items, but SDL chose to keep them separate therefore increasing the complexity of Tridion
  • Steep learning curve. Tridion has a very steep learning curve and it will take some time to train people on it. We had to hire 4 Tridion experts (at probably around $1000 / day) to get everyone trained on Tridion and then build the structure for Tridion
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

No score
No answers yet
No answers on this topic

SDL Tridion

SDL Tridion 6.3
Based on 15 answers
I believe SDL Tridion is the best CMS product out there currently. Every CMS has its problems and strengths but SDL Tridion overall seems like the best solution for large enterprise corporations. The fact that it can be implemented in java or .net makes it attractive to many clients
Piti Itharat | TrustRadius Reviewer

Usability

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.4
Based on 4 answers
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
Anonymous | TrustRadius Reviewer

SDL Tridion

SDL Tridion 8.5
Based on 2 answers
The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
Anonymous | TrustRadius Reviewer

Performance

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 9.1
Based on 10 answers
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
Anonymous | TrustRadius Reviewer

SDL Tridion

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) 7.5
Based on 33 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

SDL Tridion

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Anonymous | TrustRadius Reviewer

SDL Tridion

It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

SDL Tridion

  • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
  • The learning curve is very slow, so training takes a lot of time and cost.
  • The revamped corporate site looks clean, modern, and is mobile-friendly.
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce Experience Cloud (formerly Salesforce Community Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SDL Tridion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
8.7
SDL Tridion
8.0

Likelihood to Renew

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
SDL Tridion
6.3

Usability

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.4
SDL Tridion
8.5

Performance

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
9.1
SDL Tridion

Support Rating

Salesforce Experience Cloud (formerly Salesforce Community Cloud)
7.5
SDL Tridion

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