Likelihood to Recommend We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
Read full review E-commerce Integration:Scenario: An e-commerce business utilizes SAP Integration Suite to integrate its online storefront with back-end systems. This includes connecting order processing, inventory management, and customer relationship systems to ensure a smooth and efficient order fulfillment process.Real-time Analytics and Reporting:Scenario: A retail organization utilizes SAP Integration Suite to enable real-time analytics by integrating data from multiple sources. This includes POS systems, online sales platforms, and customer feedback applications, providing timely insights for informed decision-making.
Read full review Pros Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made. Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency. Parent/Child account hierarchy exists which is helpful. Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts. Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform. Read full review The drag-and-drop interface, as well as SAP regular improvements to its pre-packaged content, are also excellent features. The security features (such as the cloud connection for sending data to the local system, as well as encryption and scrambling) are really beneficial. Unlike other tools I've tested, the SAP connectivity package offers access to third-party cloud apps. Prototyping may be completed more quickly, and the team can determine whether or not to proceed with the integration depending on the feedback process. Read full review Cons Can be cumbersome: takes multiple clicks to get where you need to go Lightning is slower than original Salesforce, and it is very noticeable The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it Read full review There are some loopholes there by which some problems appears, may be different usage in different modules, as i am working on PP module but we lack sometime with linkage of MM module. There are some loopholes there by which some problems appears, may be different usage in different modules, as i am working on PP module but we lack sometime with linkage of MM module. Read full review Likelihood to Renew SAP Integration Suite is very helpful to us in many ways to manage purchase procedures, stocks, and data of vendors and suppliers. Also, it helps to manage data for service providers. SAP Integration Suite has the tool to conduct training and evaluation. Unique features like the cloud can provide access from any place and by any device is very helpful.
Read full review Usability This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Read full review It's very easy to use and configure.
Read full review Support Rating Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Read full review Support is hard to reach and takes a long time to get a response.
Read full review Implementation Rating Work with an SAP implementation partner, if possible.
Read full review Alternatives Considered We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
Simon Vargas Director Of Business Development - Operating Room, Vein Therapy, Personal Protective Equipment (PPE)
Read full review I selected it because its now one of the best thing to do and to work. As we are currently working from home it makes the work easy and comfortable and yet the main usage will be in office the environment created will be simple. The UI logic is based on some calculations which will rely on some natural intuations of mind and when it comes to mind it is easy.
Read full review Return on Investment Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions. Tracking of current jobs and relating them to past jobs is very useful. More efficient use of Sales Reps time. Sales Managers have good visibility into how their people are working. Read full review In the long run will enable us to undeploy our on premise solution As long as integration suite doesn't support all capabilities PO has complete migration is hard Will probably be cheaper than our on premise solution when we are completely migrated Read full review ScreenShots SAP Integration Suite Screenshots