Likelihood to Recommend Being out from the office, [Salesforce Mobile (formerly Salesforce1 Mobile App)] is a supporting tool to bring all the information with you without having the need of bringing the laptop. As I said before, I am a sales manager and it is much more comfortable for me to use the mobile app instead of bringing a bag or something similar only for the laptop. However, it wouldn't make any sense to use it in the office as you can enter into Salesforce from your computer and have a better experience with the SF product as it is much more comfortable to use. At the end it has a much larger screen than a phone or a tablet and it has many more possibilities as a whole
Read full review There are many LinkedIn automation products available, from Chrome extensions to desktop applications, to cloud-based apps like Skylead, and I've used many of them. Skylead stands apart with a simple, intuitive interface that is easy for my clients to use, is very economical compared to others, and is focused on continual improvement and customer service.
Read full review Pros The ability to construct lead list for various marketing channels and have our staff prioritize calls. It's simple to use, just has to be set up once, and it's safe. The most important aspect of this app is that all of its features are incredible, especially the reporting capabilities and the ability to quickly input customer information. The app allows sales reps to focus on opportunities while on the field. The app has a feature that allows you to set up quick action for a variety of tasks. Read full review Convenient message inbox for responding to new leads. Ability to integrate with CRMs and other 3rd party software for more automation. Smart Sequences that use conditional logic to send LinkedIn messages as well as emails. Customer service is very responsive and super helpful. They are a pleasure to work with. Skylead is constantly improving and adding/updating features based on actual users' input via a feature request forum. Read full review Cons Just like Salesforce, there's a lot you can do with the app. It can feel overwhelming if you don't know what you're looking for. This isn't necessarily a fault, but when you use Salesforce on a computer most of the time, when going to Mobile you do have to make an adjustment and be prepared for a different layout and navigation. Read full review It would be nice to be able to add steps to a sequence in an existing campaign The user hierarchy is a little confusing, in terms of placing my end-user clients under my master account—a little unintuitive Similar to above, it would be nice to have an additional level of user access, for scenarios in which I have a client with multiple salespeople on the platform, each with their own login (as it is now, with access only to their own account), but also have a companywide admin account for a sales manager who has access to all of their accounts with one login (I think they are working on this feature). Read full review Likelihood to Renew We have to have it !! We love the product and most of us use it everyday - many times daily !!
Read full review Usability Salesforce Mobile is very useful to our organization. This makes the job of an agent more convenient. We can easily access it on our mobile phones. When you need an update for a certain lead, you can simply check it using your phone, you don't need to spend more time opening it on your computer or laptop.
Read full review Support Rating I haven't had the need to contact support, but the online community has a VAST knowledge of support if you're in need. For instance, I needed to know how I could set the dashboard up to automatically refresh and the online community helped me within minutes.
Read full review Implementation Rating It went great - need more discovery next time
Read full review Alternatives Considered I have used HubSpot and
Copper CRM at previous companies but both of them are fundamental CRMs. Salesforce can truly be implemented to meet your unique business attributes and can scale as your company grows. It's no wonder it's the #1 CRM in the world. Plus with 100s of integrations to other apps, Salesforce can achieve a lot more than just managing sales.
Read full review Return on Investment Reduces the amount of times i need to get in the computer during weekends (to check stuff) Reduces the heaviness of my bag when im doing field sales no negatives, if it had i would just do it in the computer Read full review ScreenShots