What users are saying about
6 Ratings
6 Ratings
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Score 8 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

Sellsy

We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
David Hogan | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sellsy
Talisma Social CRM
5.6
Customer data management / contact management
Sellsy
Talisma Social CRM
8.0
Workflow management
Sellsy
Talisma Social CRM
6.0
Territory management
Sellsy
Talisma Social CRM
6.0
Opportunity management
Sellsy
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
Sellsy
Talisma Social CRM
3.0
Contract management
Sellsy
Talisma Social CRM
4.0
Quote & order management
Sellsy
Talisma Social CRM
5.0
Interaction tracking
Sellsy
Talisma Social CRM
9.0
Channel / partner relationship management
Sellsy
Talisma Social CRM
5.0

Customer Service & Support

Sellsy
Talisma Social CRM
4.7
Case management
Sellsy
Talisma Social CRM
3.0
Call center management
Sellsy
Talisma Social CRM
5.0
Help desk management
Sellsy
Talisma Social CRM
6.0

Marketing Automation

Sellsy
Talisma Social CRM
4.0
Lead management
Sellsy
Talisma Social CRM
5.0
Email marketing
Sellsy
Talisma Social CRM
3.0

CRM Project Management

Sellsy
Talisma Social CRM
6.0
Task management
Sellsy
Talisma Social CRM
7.0
Billing and invoicing management
Sellsy
Talisma Social CRM
4.0
Reporting
Sellsy
Talisma Social CRM
7.0

CRM Reporting & Analytics

Sellsy
Talisma Social CRM
5.7
Forecasting
Sellsy
Talisma Social CRM
5.0
Pipeline visualization
Sellsy
Talisma Social CRM
3.0
Customizable reports
Sellsy
Talisma Social CRM
9.0

Customization

Sellsy
Talisma Social CRM
6.3
Custom fields
Sellsy
Talisma Social CRM
9.0
Custom objects
Sellsy
Talisma Social CRM
8.0
Scripting environment
Sellsy
Talisma Social CRM
3.0
API for custom integration
Sellsy
Talisma Social CRM
5.0

Security

Sellsy
Talisma Social CRM
5.5
Single sign-on capability
Sellsy
Talisma Social CRM
2.0
Role-based user permissions
Sellsy
Talisma Social CRM
9.0

Social CRM

Sellsy
Talisma Social CRM
4.0
Social data
Sellsy
Talisma Social CRM
5.0
Social engagement
Sellsy
Talisma Social CRM
3.0

Integrations with 3rd-party Software

Sellsy
Talisma Social CRM
3.5
Marketing automation
Sellsy
Talisma Social CRM
4.0
Compensation management
Sellsy
Talisma Social CRM
3.0

Platform

Sellsy
Talisma Social CRM
4.0
Mobile access
Sellsy
Talisma Social CRM
4.0

Pros

Sellsy

  • Appealing Design
  • Easy to prepare invoices and send them
  • Good tracking system
  • Friendly support staff
Pascal Guignard | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Sellsy

  • Training. The only real issue I have with Sellsy is that its got so many features its hard to understand them all. I looked for training videos and they are all in French. Thats a big problem for a guy who grew up in NJ.
  • I would embed training videos directly into the software. This way as you add services, you get a full tutorial immediately.
James DeRosa | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sellsy

Sellsy 9.0
Based on 1 answer
Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
David Hogan | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Usability

Sellsy

Sellsy 7.2
Based on 3 answers
There is room for improvement.
Pascal Guignard | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Sellsy

Sellsy 9.0
Based on 1 answer
We have not yet experienced any down time with sellsy.
David Hogan | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Performance

Sellsy

Sellsy 6.0
Based on 1 answer
Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
David Hogan | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Support Rating

Sellsy

Sellsy 6.0
Based on 1 answer
Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
David Hogan | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Sellsy

Sellsy 7.0
Based on 1 answer
If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
David Hogan | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy

For me it is close to what Salesforce did. I do not use all the options they both offer so I mostly judge on the customer / contact tool.
Laurence Vaurie | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Scalability

Sellsy

Sellsy 10.0
Based on 1 answer
The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
David Hogan | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Return on Investment

Sellsy

  • It helped us look and operate professionally even though we had started out of our homes. That's huge.
James DeRosa | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Screenshots

Talisma Social CRM

Pricing Details

Sellsy

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sellsy Editions & Modules

Edition
Sellsy$44.901
Staff member access$10.002
CRM pipelines license$10.002
Purchases and margins; Expenses; Subscriptions management; Helpdesk management$15.003
Project management; Marketing; Inventory management$20.003
  1. Administrator access
  2. Per User per Month
  3. Per Month [Unlimited Users]
Additional Pricing Details
Sellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talisma Social CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sellsy
7.0
Talisma Social CRM
4.0

Likelihood to Renew

Sellsy
9.0
Talisma Social CRM

Usability

Sellsy
7.2
Talisma Social CRM

Reliability and Availability

Sellsy
9.0
Talisma Social CRM

Performance

Sellsy
6.0
Talisma Social CRM

Support Rating

Sellsy
6.0
Talisma Social CRM

Implementation Rating

Sellsy
7.0
Talisma Social CRM

Scalability

Sellsy
10.0
Talisma Social CRM

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