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Service Fusion vs. ServiceNow Field Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Service Fusion
Score 8.2 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
ServiceNow Field Service Management
Score 8.0 out of 10
N/A
ServiceNow Field Service Management, available standalone or as part of ServiceNow's Customer Service solution, groups key applications and capabilities into scalable packages that can grow as a business's needs change. These include dynamic scheduling, a dispatcher workspace, a mobile agent, asset cost management, and field service contractor management.N/A
Pricing
Service FusionServiceNow Field Service Management
Editions & Modules
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
No answers on this topic
Offerings
Pricing Offerings
Service FusionServiceNow Field Service Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Service FusionServiceNow Field Service Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Service FusionServiceNow Field Service Management
Small Businesses
Method:CRM
Method:CRM
Score 9.2 out of 10
Method:CRM
Method:CRM
Score 9.2 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Service FusionServiceNow Field Service Management
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Service FusionServiceNow Field Service Management
Likelihood to Recommend
Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
BW
Braden Woods
Director of Business Development and Marketing
Read full review
ServiceNow
No answers on this topic
Pros
Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
BW
Braden Woods
Director of Business Development and Marketing
Read full review
ServiceNow
No answers on this topic
Cons
Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
BW
Braden Woods
Director of Business Development and Marketing
Read full review
ServiceNow
No answers on this topic
Return on Investment
Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
BW
Braden Woods
Director of Business Development and Marketing
Read full review
ServiceNow
No answers on this topic
ScreenShots