ServiceNow Customer Service Management vs. ServSuite
ServiceNow Customer Service Management vs. ServSuite
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
ServSuite | N/A | ServSuite is an all-in-one, web-based pest control software created by ServicePro. It was created by professionals in the service industry to serve the specific needs of pest control, lawn and arbor care business management. ServSuite automates daily tasks and can run a single branch or multiple branches worldwide. It can be used for basic functions such as Invoicing, Billing, Scheduling, Routing, Inventory, Accounting, and many more. At the same time, ServSuite has kept up with more advanced… | N/A |
ServiceNow Customer Service Management | ServSuite | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ServiceNow Customer Service Management | ServSuite | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | ServSuite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | ServSuite | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | ServSuite | |
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Likelihood to Recommend | ServiceNow | ServicePro No answers on this topic |
Pros | ServiceNow | ServicePro No answers on this topic |
Cons | ServiceNow | ServicePro No answers on this topic |
Usability | ServiceNow | ServicePro No answers on this topic |
Support Rating | ServiceNow | ServicePro No answers on this topic |
Alternatives Considered | ServiceNow | ServicePro No answers on this topic |
Return on Investment | ServiceNow | ServicePro No answers on this topic |
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