Serviceware Processes (helpLine) vs. Spiceworks Help Desk
Serviceware Processes (helpLine) vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
Serviceware Processes (helpLine) | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Serviceware Processes (helpLine) | Spiceworks Help Desk | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Serviceware Processes (helpLine) | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Serviceware Processes (helpLine) | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.0 (1 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 9.0 (1 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Serviceware Processes (helpLine) | Spiceworks Help Desk | |
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Likelihood to Recommend | Serviceware | Spiceworks Ziff Davis |
Pros | Serviceware | Spiceworks Ziff Davis |
Cons | Serviceware | Spiceworks Ziff Davis |
Likelihood to Renew | Serviceware No answers on this topic | Spiceworks Ziff Davis |
Usability | Serviceware No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Serviceware No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Serviceware | Spiceworks Ziff Davis |
Implementation Rating | Serviceware No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Serviceware | Spiceworks Ziff Davis |
Return on Investment | Serviceware | Spiceworks Ziff Davis |
ScreenShots |