ShipStation vs. ZhenHub

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.

Incentivized

It is well suited for ecommerce that run a Shopify platform.

• Integration: It works so well I forget that it is a 3rd party solution sometimes.
• Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
• Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.

Incentivized

• Best pricing.
• Best and fastest integration.
• Fast response to problems.
• No implementation fees.

• For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
• Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
• The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.

• More transparency with which warehouses are they using.

If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)

Incentivized

I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.

Incentivized

We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to use interface to do their shipping for accuracy.

Incentivized

Zhenhub has the best pricing, automated integration and fast-response customer service. They are a technological company in a very old industry.

• It saves a lot of time being able to import the customer data.
• It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
• It can save data such as your most common box sizes.

Incentivized

• Not that much as we finally decided to develope the British market in the future (where it was supposed to be used).