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2 Ratings
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Score 7.5 out of 101
31 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Sysomos Expion

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
Joshua P. Kennedy profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Sysomos Expion
7.8
Boolean keyword searches
Smarsh Connected Suite
Sysomos Expion
7.6
Filtering out noise/spam
Smarsh Connected Suite
Sysomos Expion
8.5
Sentiment analysis
Smarsh Connected Suite
Sysomos Expion
8.0
Broad channel coverage
Smarsh Connected Suite
Sysomos Expion
7.1

Publishing

Smarsh Connected Suite
Sysomos Expion
7.6
Content planning and scheduling
Smarsh Connected Suite
Sysomos Expion
9.0
Audience targeting
Smarsh Connected Suite
Sysomos Expion
7.1
Content optimization
Smarsh Connected Suite
Sysomos Expion
7.1
Workflow management
Smarsh Connected Suite
Sysomos Expion
7.4

Engagement

Smarsh Connected Suite
Sysomos Expion
7.5
Automated routing and prioritization
Smarsh Connected Suite
Sysomos Expion
8.5
Customer interaction histories
Smarsh Connected Suite
Sysomos Expion
6.8
Bulk actions
Smarsh Connected Suite
Sysomos Expion
7.3

Marketing

Smarsh Connected Suite
Sysomos Expion
7.4
Lead generation
Smarsh Connected Suite
Sysomos Expion
8.0
Content marketing
Smarsh Connected Suite
Sysomos Expion
7.5
Paid media management
Smarsh Connected Suite
Sysomos Expion
7.3
Campaigns and promotions
Smarsh Connected Suite
Sysomos Expion
7.0

Channel coverage/integration

Smarsh Connected Suite
Sysomos Expion
6.1
Twitter
Smarsh Connected Suite
Sysomos Expion
8.0
Facebook
Smarsh Connected Suite
Sysomos Expion
8.6
LinkedIn
Smarsh Connected Suite
Sysomos Expion
6.6
Google+
Smarsh Connected Suite
Sysomos Expion
4.9
Instagram
Smarsh Connected Suite
Sysomos Expion
5.8
Pinterest
Smarsh Connected Suite
Sysomos Expion
4.5
YouTube
Smarsh Connected Suite
Sysomos Expion
4.5

Reporting/analytics

Smarsh Connected Suite
Sysomos Expion
7.0
Campaign success analytics
Smarsh Connected Suite
Sysomos Expion
7.6
Real-time tracking
Smarsh Connected Suite
Sysomos Expion
7.1
Competitor analysis
Smarsh Connected Suite
Sysomos Expion
6.4

Account management

Smarsh Connected Suite
Sysomos Expion
7.4
Role-based user permissions & privileges
Smarsh Connected Suite
Sysomos Expion
7.2
Mobile access
Smarsh Connected Suite
Sysomos Expion
7.5

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • Sysomos Heartbeat: the proactive social media monitoring software. The dashboard was efficient and minimalist, and provided detailed reporting on where the social conversation was held for each individual hotel. The rich data and the simplicity of the dashboard made this tool particularly useful and easy to implement -- it was also easier to train new employees with the software.
  • Sysomos Heartbeat: We also used it to keep track of any crisis that arose. The tool made it easy to catch any spikes in conversation that would spread rapidly either across one channel or multiple channels.
  • Customer Service: Our hotels receive lots of inquiries, requests, payments, and reviews through various social channels. Sysomos helped keep track of them.
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Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • Interface is slow.
  • Resource hog on computer.
  • Live feed isn't live. It is always on a delay.
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Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Sysomos Expion6.8
Based on 12 answers
There are better applications available on the market that are more polished.
No photo available

Support

No score
No answers yet
No answers on this topic
Sysomos Expion10.0
Based on 1 answer
Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
No photo available

Implementation

No score
No answers yet
No answers on this topic
Sysomos Expion10.0
Based on 2 answers
Implementation was so easy I dont even remember it!
Kelly Cates profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
Expion seemed to me, when it was last presented in early 2014, to be the most comprehensive of all other platforms, when it came to publishing, measuring, and listening. Many other platforms seemed to either specialize in just one social network or could only tell a particular part of the social story.
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Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Increased efficiency and service for clients: less time doing manual labor and more time able to spent being strategic
  • Cost efficiency. They are a better product at a fraction of the cost.
Matthew Wurst profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sysomos Expion

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details