SmileBack vs. SO Connect Review Management
SmileBack vs. SO Connect Review Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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SmileBack | N/A | SmileBack is a customer feedback system designed for MSPs and helpdesks and focused exclusively on customer satisfaction, from ConnectWise. Their CSAT, NPS and reporting toolsare designed to empower users to drive businesses by making feedback abundant and actionable. With knowledge that customer satisfaction is the #1-indicator of success for MSPs and helpdesks, SmileBack boasts expertise in the space. They state their products will not only dramatically increase the amount of… | N/A | |
SO Connect Review Management | N/A | CO Connect's review management tool provides a means for businesses to engage with their customers and manage their online reputation and reviews. Save time and hassle by managing and responding to all reviews in one central location. Collect more and better reviews to boost company rankings with automated review requests. Compare results with competitors and get actionable insights on how to stay ahead. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SmileBack | SO Connect Review Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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SmileBack | SO Connect Review Management | |
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Small Businesses | Growave Score 9.4 out of 10 | Growave Score 9.4 out of 10 |
Medium-sized Companies | Bazaarvoice Score 8.2 out of 10 | Bazaarvoice Score 8.2 out of 10 |
Enterprises | Bazaarvoice Score 8.2 out of 10 | PowerReviews Score 8.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SmileBack | SO Connect Review Management | |
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Likelihood to Recommend | 6.0 (20 ratings) | - (0 ratings) |
Usability | 6.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.3 (7 ratings) | - (0 ratings) |
SmileBack | SO Connect Review Management | |
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Likelihood to Recommend | ConnectWise | SO Connect No answers on this topic |
Pros | ConnectWise | SO Connect No answers on this topic |
Cons | ConnectWise | SO Connect No answers on this topic |
Usability | ConnectWise | SO Connect No answers on this topic |
Support Rating | ConnectWise | SO Connect No answers on this topic |
Alternatives Considered | ConnectWise | SO Connect No answers on this topic |
Return on Investment | ConnectWise | SO Connect No answers on this topic |
ScreenShots | SmileBack Screenshots | SO Connect Review Management Screenshots |