What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
580 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
103 Ratings

SolarWinds NPM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
580 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

SolarWinds Pingdom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Network Performance Monitoring

    8.1

    SolarWinds NPM

    81%

    SolarWinds Pingdom

    Feature Set Not Supported
    N/A
    SolarWinds Network Performance Monitor (NPM) ranks higher in 10/10 features

    Automated network device discovery

    8.1
    81%
    209 Ratings
    N/A
    0 Ratings

    Network monitoring

    8.9
    89%
    231 Ratings
    N/A
    0 Ratings

    Baseline threshold calculation

    7.8
    78%
    201 Ratings
    N/A
    0 Ratings

    Alerts

    8.8
    88%
    228 Ratings
    N/A
    0 Ratings

    Network capacity planning

    7.8
    78%
    188 Ratings
    N/A
    0 Ratings

    Packet capture analysis

    7.3
    73%
    130 Ratings
    N/A
    0 Ratings

    Network mapping

    7.6
    76%
    190 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.4
    84%
    212 Ratings
    N/A
    0 Ratings

    Wireless infrastructure monitoring

    7.3
    73%
    152 Ratings
    N/A
    0 Ratings

    Hardware health monitoring

    8.7
    87%
    215 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Network Performance Monitor (NPM) is rated higher in 1 area: Likelihood to Recommend
    • SolarWinds Pingdom is rated higher in 4 areas: Likelihood to Renew, Usability, Performance, Support Rating

    Likelihood to Recommend

    9.0

    SolarWinds NPM

    90%
    237 Ratings
    8.9

    SolarWinds Pingdom

    89%
    52 Ratings

    Likelihood to Renew

    9.0

    SolarWinds NPM

    90%
    24 Ratings
    10.0

    SolarWinds Pingdom

    100%
    4 Ratings

    Usability

    9.1

    SolarWinds NPM

    91%
    19 Ratings
    10.0

    SolarWinds Pingdom

    100%
    7 Ratings

    Availability

    8.2

    SolarWinds NPM

    82%
    2 Ratings

    SolarWinds Pingdom

    N/A
    0 Ratings

    Performance

    5.5

    SolarWinds NPM

    55%
    2 Ratings
    6.0

    SolarWinds Pingdom

    60%
    2 Ratings

    Support Rating

    7.2

    SolarWinds NPM

    72%
    42 Ratings
    8.1

    SolarWinds Pingdom

    81%
    50 Ratings

    Online Training

    6.4

    SolarWinds NPM

    64%
    1 Rating

    SolarWinds Pingdom

    N/A
    0 Ratings

    Implementation Rating

    7.3

    SolarWinds NPM

    73%
    16 Ratings

    SolarWinds Pingdom

    N/A
    0 Ratings

    Configurability

    9.1

    SolarWinds NPM

    91%
    1 Rating

    SolarWinds Pingdom

    N/A
    0 Ratings

    Ease of integration

    7.3

    SolarWinds NPM

    73%
    1 Rating

    SolarWinds Pingdom

    N/A
    0 Ratings

    Product Scalability

    7.3

    SolarWinds NPM

    73%
    1 Rating

    SolarWinds Pingdom

    N/A
    0 Ratings

    Vendor post-sale

    8.2

    SolarWinds NPM

    82%
    1 Rating

    SolarWinds Pingdom

    N/A
    0 Ratings

    Vendor pre-sale

    7.3

    SolarWinds NPM

    73%
    1 Rating

    SolarWinds Pingdom

    N/A
    0 Ratings

    Likelihood to Recommend

    SolarWinds

    Solarwinds NPM is well suited for medium to large networks, it may be a bit heavy for the SOHO environment as most of the tools and reports are designed for monitoring KPIs which may not be critical for a small shop. NPM can handle large networks with several sites and mixed technologies ranging from networks, server systems, storage devices and SLA reporting.
    Read full review

    SolarWinds

    Pingdom is well suited to monitor any of your public facing IPs, so you receive an alert by text message or email when the IP you are monitoring does not respond for a given length of time, from an impressive 10ms to 30s. This allows you to be pretty granular with the alerting. It's less appropriate for monitoring IPs on your LAN, unless you NAT these through your firewall.
    Read full review

    Pros

    SolarWinds

    • Out of the Monitoring of almost all Network Devices.
    • Build custom pollers to monitor which is not supported out of the box.
    • Further you can alert on these custom metrics and Out of the box metrics.
    • It provides you great dashboards, Reports features.
    • You can integrate it with any MoM layer tools either using its API or sending out traps.
    • Out of the box Integration with Service Now ITSM Tool.
    Read full review

    SolarWinds

    • The alerts are very responsive offering quite detailed timing information
    • The UI for reports is very clear and set up of reports is very intuitive
    • Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
    Read full review

    Cons

    SolarWinds

    • The software upgrade process is a little hairy and has caused me trouble on occasion.
    • The server that it needs to run is a bit of a resource hog along with the SQL server.
    • Some additional features like the network map are a bit clunky compared to some other products that we use.
    Read full review

    SolarWinds

    • The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.
    Read full review

    Pricing Details

    SolarWinds NPM

    Starting Price

    $0 Starting Price

    Editions & Modules

    SolarWinds NPM editions and modules pricing
    EditionModules
    NPM$1,5831

    Footnotes

    1. Starting Price

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    SolarWinds Pingdom

    Starting Price

    $14.95 per month

    Editions & Modules

    SolarWinds Pingdom editions and modules pricing
    EditionModules
    Synthetic Monitoring101
    Real User Monitoring102
    EnterpriseCustom Pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    View Pricing Details

    Likelihood to Renew

    SolarWinds

    The entire IT staff relies on NPM in its daily operations. It would be impossible for us to maintain our level of service without it. If SolarWinds gets to proud of their product and begins to over charge for it, we would be forced to reconsider and use a different product. But as it stands it is worth the price to renew it.
    Read full review

    SolarWinds

    Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
    Read full review

    Usability

    SolarWinds

    SolarWinds Network Performance Monitor (NPM) is quite an extensive product, covering all our bases and requirements. There are a lot of customizable options and features which you can work with for their alerting which is really useful. I haven't found anything yet which I thought SolarWinds Network Performance Monitor (NPM) could do, but it actually couldn't so overall it works nicely and does the job.
    Read full review

    SolarWinds

    Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
    Read full review

    Reliability and Availability

    SolarWinds

    Has never failed me
    Read full review

    SolarWinds

    No answers on this topic

    Performance

    SolarWinds

    Pages load slow, especially the bettors map. Could be that my server is old.
    Read full review

    SolarWinds

    Interface is unnecessarily complicated and frequently responds slowly.
    Read full review

    Support Rating

    SolarWinds

    In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
    Read full review

    SolarWinds

    Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network
    Read full review

    Online Training

    SolarWinds

    Would like an in person course
    Read full review

    SolarWinds

    No answers on this topic

    Implementation Rating

    SolarWinds

    Make sure your inventory is accurate. Stand up some virtual machines for testing prior to installation. Make sure your database and its credentials are setup. Think about things you want to monitor that may not be obvious - UPS units, Door hardware, PBX systems, Fabric Channel switches, firewalls, routers, switches. Try to setup SNMP on these devices and have an IP that you will assign to the new server. If you do that it will go well.
    Read full review

    SolarWinds

    No answers on this topic

    Alternatives Considered

    SolarWinds

    We selected SolarWinds Network Performance Monitor because of the capabilities of the product versus the price. The tools also work well with their other products and support is fairly good. We have never had a problem when we needed to make a call.
    Read full review

    SolarWinds

    1. PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert
    2. Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem
    Read full review

    Scalability

    SolarWinds

    From the direction and information I have been given it is very flexible and scalelable
    Read full review

    SolarWinds

    No answers on this topic

    Return on Investment

    SolarWinds

    • SolarWinds allows us to proactively address hardware issues before they impact the business. We recently had a server that was experiencing issues sporadically and we were able to use the data from SolarWinds to track down and correct the issue before it tanked the server.
    • SolarWinds gives our IT department some piece of mind knowing that they'll be alerted of any issues real time.
    • We can use SolarWinds data to justify needed to replace or upgrade certain equipment that is key to our core business.
    Read full review

    SolarWinds

    • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
    • Confidence that when I bring up a demo for a customer, it is up and responding!
    • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
    • Confidence in your infrastructure.
    Read full review

    Screenshots

    Add comparison