SolarWinds Network Performance Monitor (NPM) vs. SolarWinds Pingdom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds NPM
Score 8.5 out of 10
N/A
SolarWinds NPM is a monitoring and performance management platform. It provides performance troubleshooting support, auto network discovery, customizable thresholds, and can be rapidly deployed.
$1,638
per year
SolarWinds Pingdom
Score 7.5 out of 10
N/A
SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.
$14.95
per month
Pricing
SolarWinds Network Performance Monitor (NPM)SolarWinds Pingdom
Editions & Modules
NPM
$1,638
per year
Synthetic Monitoring
$10
per month
Real User Monitoring
$10
per month
Enterprise
Custom Pricing
Offerings
Pricing Offerings
SolarWinds NPMSolarWinds Pingdom
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
SolarWinds Network Performance Monitor (NPM)SolarWinds Pingdom
Considered Both Products
SolarWinds NPM
Chose SolarWinds Network Performance Monitor (NPM)
We had to migrate to Solarwinds as our current tool was not providing sufficient information and its alerting and reporting was not very fruitful for us.
SolarWinds Pingdom
Chose SolarWinds Pingdom
We use a mixture of atlassian products and chose to use this at the beginning of 2020 when our org switched to full remote work posture. While it was nice having integration with opsgenie and our jira ticketing system it did not provide quite the mixture of flexibility and …
Top Pros
Top Cons
Features
SolarWinds Network Performance Monitor (NPM)SolarWinds Pingdom
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
SolarWinds Network Performance Monitor (NPM)
8.1
231 Ratings
3% below category average
SolarWinds Pingdom
-
Ratings
Automated network device discovery7.8210 Ratings00 Ratings
Network monitoring8.8231 Ratings00 Ratings
Baseline threshold calculation8.5201 Ratings00 Ratings
Alerts9.3228 Ratings00 Ratings
Network capacity planning7.9188 Ratings00 Ratings
Packet capture analysis7.2130 Ratings00 Ratings
Network mapping7.1190 Ratings00 Ratings
Customizable reports7.9212 Ratings00 Ratings
Wireless infrastructure monitoring7.6153 Ratings00 Ratings
Hardware health monitoring9.3215 Ratings00 Ratings
Best Alternatives
SolarWinds Network Performance Monitor (NPM)SolarWinds Pingdom
Small Businesses
NinjaOne
NinjaOne
Score 9.3 out of 10

No answers on this topic

Medium-sized Companies
PingPlotter
PingPlotter
Score 9.5 out of 10
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
Enterprises
PingPlotter
PingPlotter
Score 9.5 out of 10
Nexthink
Nexthink
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SolarWinds Network Performance Monitor (NPM)SolarWinds Pingdom
Likelihood to Recommend
9.7
(237 ratings)
5.2
(65 ratings)
Likelihood to Renew
9.4
(27 ratings)
10.0
(4 ratings)
Usability
9.0
(21 ratings)
10.0
(7 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
9.0
(2 ratings)
6.0
(1 ratings)
Support Rating
8.0
(28 ratings)
5.0
(54 ratings)
Online Training
8.0
(2 ratings)
-
(0 ratings)
Implementation Rating
10.0
(7 ratings)
-
(0 ratings)
Configurability
9.0
(2 ratings)
-
(0 ratings)
Ease of integration
7.0
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
SolarWinds Network Performance Monitor (NPM)SolarWinds Pingdom
Likelihood to Recommend
SolarWinds
Solarwinds NPM is well suited for medium to large networks, it may be a bit heavy for the SOHO environment as most of the tools and reports are designed for monitoring KPIs which may not be critical for a small shop. NPM can handle large networks with several sites and mixed technologies ranging from networks, server systems, storage devices and SLA reporting.
Read full review
SolarWinds
I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
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Pros
SolarWinds
  • Out of the Monitoring of almost all Network Devices.
  • Build custom pollers to monitor which is not supported out of the box.
  • Further you can alert on these custom metrics and Out of the box metrics.
  • It provides you great dashboards, Reports features.
  • You can integrate it with any MoM layer tools either using its API or sending out traps.
  • Out of the box Integration with Service Now ITSM Tool.
Read full review
SolarWinds
  • The alerts are very responsive offering quite detailed timing information
  • The UI for reports is very clear and set up of reports is very intuitive
  • Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
Read full review
Cons
SolarWinds
  • The software upgrade process is a little hairy and has caused me trouble on occasion.
  • The server that it needs to run is a bit of a resource hog along with the SQL server.
  • Some additional features like the network map are a bit clunky compared to some other products that we use.
Read full review
SolarWinds
  • The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.
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Likelihood to Renew
SolarWinds
The entire IT staff relies on NPM in its daily operations. It would be impossible for us to maintain our level of service without it. If SolarWinds gets to proud of their product and begins to over charge for it, we would be forced to reconsider and use a different product. But as it stands it is worth the price to renew it.
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SolarWinds
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
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Usability
SolarWinds
SolarWinds Network Performance Monitor (NPM) is quite an extensive product, covering all our bases and requirements. There are a lot of customizable options and features which you can work with for their alerting which is really useful. I haven't found anything yet which I thought SolarWinds Network Performance Monitor (NPM) could do, but it actually couldn't so overall it works nicely and does the job.
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SolarWinds
Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
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Reliability and Availability
SolarWinds
Always available. Always is important to plan the software available during the machine/application setup.
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SolarWinds
No answers on this topic
Performance
SolarWinds
Pages load slow, especially the bettors map. Could be that my server is old.
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SolarWinds
Interface is unnecessarily complicated and frequently responds slowly.
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Support Rating
SolarWinds
In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
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SolarWinds
Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
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Online Training
SolarWinds
The training is good but during the implementation, you can get situations not learned during the training. The trainer was very open to hearing the questions about use cases and always sharing his experience. I really recommend having official training to take advantage of all features that the NPM can bring.
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SolarWinds
No answers on this topic
Implementation Rating
SolarWinds
Make sure your inventory is accurate. Stand up some virtual machines for testing prior to installation. Make sure your database and its credentials are setup. Think about things you want to monitor that may not be obvious - UPS units, Door hardware, PBX systems, Fabric Channel switches, firewalls, routers, switches. Try to setup SNMP on these devices and have an IP that you will assign to the new server. If you do that it will go well.
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SolarWinds
No answers on this topic
Alternatives Considered
SolarWinds
We selected SolarWinds Network Performance Monitor because of the capabilities of the product versus the price. The tools also work well with their other products and support is fairly good. We have never had a problem when we needed to make a call.
Read full review
SolarWinds
  1. PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert
  2. Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem
Read full review
Scalability
SolarWinds
From the direction and information I have been given it is very flexible and scalelable
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SolarWinds
No answers on this topic
Return on Investment
SolarWinds
  • SolarWinds allows us to proactively address hardware issues before they impact the business. We recently had a server that was experiencing issues sporadically and we were able to use the data from SolarWinds to track down and correct the issue before it tanked the server.
  • SolarWinds gives our IT department some piece of mind knowing that they'll be alerted of any issues real time.
  • We can use SolarWinds data to justify needed to replace or upgrade certain equipment that is key to our core business.
Read full review
SolarWinds
  • Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense.
  • In my opinion, their lack of support responsiveness and commitment has impacted our IT agility.
  • Its time to explore other alternatives.
Read full review
ScreenShots

SolarWinds NPM Screenshots

Screenshot of Network monitoring software used to reduce network outages and detect, diagnose, and resolve multi-vendor network performance issues.Screenshot of See relationships for routers, switches, interfaces, volumes, and groups, updated automatically without user intervention to maintain the network, not network maps.Screenshot of Reduce visibility gaps into critical network switches, firewalls, and load balancers with Network Insight for Cisco Nexus, Cisco ASA, and F5 BIG-IP.Screenshot of Reduce the flood of unnecessary network alerts. Create alerts based on simple or complex nested trigger conditions, defined parent/child dependencies, and network topology.Screenshot of Identify dead zones and improve wireless coverage. With its network monitoring tool, users can access out-of-the-box wireless reports, including wireless availability and rogue access points.Screenshot of Configure alerts by calculating dynamic baseline threshold data with network performance monitoring software.

SolarWinds Pingdom Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of