What users are saying about
33 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Sprinklr Modern Care

My favorite feature of Sprinklr Modern Care would be the automatic responses feature. This helps our team reduce our response times and increase efficiency overall. Another neat feature would be the ability to gauge the sentiment of the message (whether it's positive or negative). This has added additional color to some of our analysis.
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Pros

Sprinklr Modern Care

  • Reroute and bring in Social Media Messages
  • Connect with CRM tools
  • Analysis with AI-capabilities
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Cons

Sprinklr Modern Care

  • Reporting data accuracy
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Likelihood to Renew

Sprinklr Modern Care

Sprinklr Modern Care 7.8
Based on 7 answers
The initial use of the product started out as a 90 day test to see if we could engage customers at a higher level using Get Satisfaction. After a year the use of Get Satisfaction has now been extended to multiple products.
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Usability

Sprinklr Modern Care

Sprinklr Modern Care 7.8
Based on 3 answers
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Get Satisfaction was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
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Reliability and Availability

Sprinklr Modern Care

Sprinklr Modern Care 9.9
Based on 3 answers
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
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Performance

Sprinklr Modern Care

Sprinklr Modern Care 9.9
Based on 3 answers
The performance of the system is pretty solid. Response time on the public-facing pages are good. There's no significant lag time on the reports and data coming from GoodData.
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Support

Sprinklr Modern Care

Sprinklr Modern Care 7.0
Based on 10 answers
Support is there when needed, in a timely manner.
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In-Person Training

Sprinklr Modern Care

Sprinklr Modern Care 10.0
Based on 1 answer
Our customer support team went through in-person training. I am not unable to rate.
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Implementation

Sprinklr Modern Care

Sprinklr Modern Care 9.0
Based on 2 answers
It seemed to all go smoothly. Everything was on schedule.
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Alternatives Considered

Sprinklr Modern Care

No experience with other tools.
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Return on Investment

Sprinklr Modern Care

  • Positive: Social Listening
  • Positive: Productivity
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Pricing Details

Sprinklr Modern Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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