What users are saying about
14 Ratings
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Score 8.7 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

  • Square Customer Engagement ranks higher in 4 feature sets: Marketing Automation, CRM Reporting & Analytics, Security, Platform
  • YetiForce CRM ranks higher in 4 feature sets: Sales Force Automation, Customer Service & Support, Customization, Social CRM
  • Square Customer Engagement and YetiForce CRM are tied in 1 feature set: CRM Project Management

Sales Force Automation

7.1

Square Customer Engagement

71%
8.6

YetiForce CRM

86%
YetiForce CRM ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
4 Ratings
9.0
90%
1 Rating

Workflow management

8.0
80%
3 Ratings
9.0
90%
1 Rating

Territory management

5.0
50%
3 Ratings
9.0
90%
1 Rating

Opportunity management

4.0
40%
2 Ratings
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.5
95%
3 Ratings
8.0
80%
1 Rating

Contract management

8.0
80%
4 Ratings
9.0
90%
1 Rating

Quote & order management

7.0
70%
4 Ratings
8.0
80%
1 Rating

Interaction tracking

7.7
77%
4 Ratings
8.0
80%
1 Rating

Channel / partner relationship management

6.0
60%
3 Ratings
N/A
0 Ratings

Customer Service & Support

7.0

Square Customer Engagement

70%
8.0

YetiForce CRM

80%
YetiForce CRM ranks higher in 3/3 features

Case management

7.5
75%
2 Ratings
8.0
80%
1 Rating

Call center management

7.0
70%
2 Ratings
8.0
80%
1 Rating

Help desk management

6.5
65%
2 Ratings
8.0
80%
1 Rating

Marketing Automation

9.0

Square Customer Engagement

90%
7.5

YetiForce CRM

75%
Square Customer Engagement ranks higher in 2/2 features

Lead management

9.0
90%
2 Ratings
8.0
80%
1 Rating

Email marketing

9.0
90%
2 Ratings
7.0
70%
1 Rating

CRM Project Management

8.0

Square Customer Engagement

80%
8.0

YetiForce CRM

80%
Square Customer Engagement ranks higher in 2/3 features

Task management

6.0
60%
3 Ratings
9.0
90%
1 Rating

Billing and invoicing management

9.5
95%
3 Ratings
7.0
70%
1 Rating

Reporting

8.5
85%
3 Ratings
8.0
80%
1 Rating

CRM Reporting & Analytics

8.7

Square Customer Engagement

87%
7.7

YetiForce CRM

77%
Square Customer Engagement ranks higher in 3/3 features

Forecasting

8.0
80%
2 Ratings
8.0
80%
1 Rating

Pipeline visualization

9.0
90%
2 Ratings
7.0
70%
1 Rating

Customizable reports

9.0
90%
2 Ratings
8.0
80%
1 Rating

Customization

6.8

Square Customer Engagement

68%
9.0

YetiForce CRM

90%
YetiForce CRM ranks higher in 3/4 features

Custom fields

3.5
35%
2 Ratings
10.0
100%
1 Rating

Scripting environment

7.0
70%
1 Rating
8.0
80%
1 Rating

API for custom integration

10.0
100%
1 Rating
8.0
80%
1 Rating

Custom objects

N/A
0 Ratings
10.0
100%
1 Rating

Security

9.5

Square Customer Engagement

95%
7.5

YetiForce CRM

75%
Square Customer Engagement ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
7.0
70%
1 Rating

Role-based user permissions

9.0
90%
3 Ratings
8.0
80%
1 Rating

Social CRM

6.7

Square Customer Engagement

67%
8.0

YetiForce CRM

80%
Square Customer Engagement ranks higher in 1/2 features

Social data

6.5
65%
2 Ratings
8.0
80%
1 Rating

Social engagement

7.0
70%
2 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

6.0

Square Customer Engagement

60%

YetiForce CRM

Feature Set Not Supported
N/A
Square Customer Engagement ranks higher in 2/2 features

Marketing automation

10.0
100%
1 Rating
N/A
0 Ratings

Compensation management

2.0
20%
1 Rating
N/A
0 Ratings

Platform

9.0

Square Customer Engagement

90%
8.0

YetiForce CRM

80%
Square Customer Engagement ranks higher in 1/1 features

Mobile access

9.0
90%
3 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • YetiForce CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

Square Customer Engagement

87%
4 Ratings
9.0

YetiForce CRM

90%
1 Rating

Usability

9.7

Square Customer Engagement

97%
3 Ratings

YetiForce CRM

N/A
0 Ratings

Support Rating

7.7

Square Customer Engagement

77%
3 Ratings

YetiForce CRM

N/A
0 Ratings

Likelihood to Recommend

Square

Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done!
Read full review

YetiForce

YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
Read full review

Pros

Square

  • Sales pipeline
  • Customer engagement
  • Marketing
Read full review

YetiForce

  • Detailed customization
  • Stability and speed
  • Customer support
Read full review

Cons

Square

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Read full review

YetiForce

  • Lack of documentation
  • No auto updates
  • Server requirements
Read full review

Pricing Details

Square Customer Engagement

Starting Price

Editions & Modules

Square Customer Engagement editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    YetiForce CRM

    Starting Price

    $0

    Editions & Modules

    YetiForce CRM editions and modules pricing
    EditionModules
    YetiForce CRMFree1

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    YetiForceCRM is open source and free. There are no license fees. Free support is provided on GitHub. Paid support and additional services are available in the Marketplace which can be accessed directly from the CRM system.

    Usability

    Square

    The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly.
    Read full review

    YetiForce

    No answers on this topic

    Support Rating

    Square

    Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now.
    Read full review

    YetiForce

    No answers on this topic

    Alternatives Considered

    Square

    A lot easier to use than Infusionsoft!!
    Read full review

    YetiForce

    The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
    Read full review

    Return on Investment

    Square

    • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
    • All of my initial equipment was free and there were no startup costs so my return was immediate.
    • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
    Read full review

    YetiForce

    • Cost savings
    • More flexibility with the number of users
    • Improved project management results
    Read full review

    Screenshots

    Add comparison