What users are saying about
4 Ratings
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Score 8 out of 100
52 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Symantec Messaging Gateway

It is very well suited for an organization that wants to protect inbound email and use just one product. It may be less appropriate for an organization that is small or has a limited IT support staff.
Steve P | TrustRadius Reviewer

AppRiver, from Zix

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Symantec Messaging Gateway
AppRiver, from Zix
7.9
Anti-malware
Symantec Messaging Gateway
AppRiver, from Zix
8.7
Cusomizability
Symantec Messaging Gateway
AppRiver, from Zix
8.0
Data Loss Protection
Symantec Messaging Gateway
AppRiver, from Zix
6.2
Threat Detection
Symantec Messaging Gateway
AppRiver, from Zix
8.5
Sandboxing
Symantec Messaging Gateway
AppRiver, from Zix
5.9
End-to-End Encryption
Symantec Messaging Gateway
AppRiver, from Zix
9.6
Management Tools
Symantec Messaging Gateway
AppRiver, from Zix
8.3

Pros

Symantec Messaging Gateway

  • Prevents SPAM attacks.
  • Filters email based on content.
  • Blocks phishing links.
  • Blocks ransomware links/attacks.
Steve P | TrustRadius Reviewer

AppRiver, from Zix

  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
Dale Johnson | TrustRadius Reviewer

Cons

Symantec Messaging Gateway

  • The web interface can be difficult at times.
Steve P | TrustRadius Reviewer

AppRiver, from Zix

  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
Anonymous | TrustRadius Reviewer

Usability

Symantec Messaging Gateway

No score
No answers yet
No answers on this topic

AppRiver, from Zix

AppRiver, from Zix 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Symantec Messaging Gateway

No score
No answers yet
No answers on this topic

AppRiver, from Zix

AppRiver, from Zix 6.3
Based on 28 answers
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
Joey Catanzaro | TrustRadius Reviewer

Alternatives Considered

Symantec Messaging Gateway

Without mentioning some of the other products by name, I can tell you that Symantec Messaging Gateway is one of the best.
Steve P | TrustRadius Reviewer

AppRiver, from Zix

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman | TrustRadius Reviewer

Return on Investment

Symantec Messaging Gateway

  • It would be difficult to determine the exact ROI Symantec Messaging Gateway had on your overall business. However, I can assure you the downtime suffered due to inbound email threats has been reduced to nearly zero in our environment. If IT isn't chasing down ransomware/phishing issues and users aren't staring at a quarantined PC, life is good.
  • There are no negative impacts on ROI that I can think of.
Steve P | TrustRadius Reviewer

AppRiver, from Zix

  • Provides a real sense of security knowing that I have somewhere to fall back on.
  • Have not yet been able to see a real return on investment since I went from doing it all in-house to farming it out completely.
  • The overall stability of the network/mail environment has greatly improved.
Dom Russo | TrustRadius Reviewer

Pricing Details

Symantec Messaging Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AppRiver, from Zix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Symantec Messaging Gateway
8.0
AppRiver, from Zix
9.4

Usability

Symantec Messaging Gateway
AppRiver, from Zix
10.0

Support Rating

Symantec Messaging Gateway
AppRiver, from Zix
6.3

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