Symantec pcAnywhere (Discontinued) vs. Zoho Assist

Synmantec pcAnywhere is excellent when you require a secure remote connection, and you have enough computational power and internet bandwidth.

Incentivized

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.

Incentivized

• Multiple connections
• Cross-platform
• Decent UX

Incentivized

• Zoho Assist has the diagnostic support remotely handled.
• Surveys are easily done with Zoho Assist.
• Functioning in all systems and devices.
• Recording of remote sessions.

Incentivized

• Sometimes it is too slow
• Consumes too much bandwidth

Incentivized

• Wake on LAN is very unreliable.
• Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
• Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
• File transfer clunky, slow and inconsistent.
• Clients often show offline when actually available and online.
• Copy/paste inconsistent (clipboard).
• Initially slow to connect to clients.

Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.

Incentivized

As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it

Incentivized

[We chose Synamtec pcAnywhere because] its embedded both-direction encryption exceeds the industry requirements.

Incentivized

Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.

Incentivized

• It allows us to comply with the latest safe browsing requirements.

Incentivized

• It's the most cost-effective service I've found with device control features, saving money.
• It's reliable whenever we need it.
• Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.

Incentivized