What users are saying about
14 Ratings
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Score 7 out of 100
3 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Usabilla ranks higher in 2 feature sets: Survey Format & Appearance, Survey Content
  • Usabilla and Voxco Survey Software are tied in 2 feature sets: Survey Logic, Survey Reporting & Analytics

Survey Format & Appearance

8.0

Usabilla

80%
5.0

Voxco Survey Software

50%
Usabilla ranks higher in 3/3 features

Survey templates

10.0
100%
3 Ratings
5.0
50%
1 Rating

Themes

6.0
60%
4 Ratings
5.0
50%
1 Rating

Custom logo/branding

8.0
80%
4 Ratings
5.0
50%
1 Rating

Survey Content

8.7

Usabilla

87%
7.5

Voxco Survey Software

75%
Usabilla ranks higher in 3/3 features

Changes to live survey

8.0
80%
4 Ratings
7.0
70%
1 Rating

Question design help

10.0
100%
3 Ratings
N/A
0 Ratings

Multiple question types

8.0
80%
4 Ratings
8.0
80%
1 Rating

Survey Logic

7.0

Usabilla

70%
7.0

Voxco Survey Software

70%
Usabilla ranks higher in 1/1 features

Survey logic flexibility

7.0
70%
4 Ratings
7.0
70%
1 Rating

Survey Reporting & Analytics

5.8

Usabilla

58%
5.8

Voxco Survey Software

58%
Voxco Survey Software ranks higher in 3/5 features

Response tracking

7.0
70%
3 Ratings
6.0
60%
1 Rating

Data export

5.5
55%
4 Ratings
6.0
60%
1 Rating

Standard reports

5.5
55%
4 Ratings
6.0
60%
1 Rating

Custom reports

5.5
55%
2 Ratings
5.0
50%
1 Rating

Analytics

5.5
55%
4 Ratings
6.0
60%
1 Rating

Survey Administration & Security

7.5

Usabilla

75%

Voxco Survey Software

Feature Set Not Supported
N/A
Usabilla ranks higher in 2/2 features

Access controls

7.5
75%
4 Ratings
N/A
0 Ratings

Compliance

7.5
75%
4 Ratings
N/A
0 Ratings

Survey Distribution

8.5

Usabilla

85%

Voxco Survey Software

Feature Set Not Supported
N/A
Usabilla ranks higher in 2/2 features

Vendor-offered crowdsourcing

10.0
100%
1 Rating
N/A
0 Ratings

Respondent restrictions

7.0
70%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • Usabilla is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.5

Usabilla

75%
4 Ratings
7.0

Voxco Survey Software

70%
1 Rating

Usability

7.5

Usabilla

75%
2 Ratings

Voxco Survey Software

N/A
0 Ratings

Support Rating

6.0

Usabilla

60%
4 Ratings

Voxco Survey Software

N/A
0 Ratings

Likelihood to Recommend

Usabilla

Usabilla is an okay option in terms of intercept or continuous feedback software. It works if you need a feedback button on your site, and otherwise do not have recurring mechanisms to collect that same user info. It is also sufficient if you have a very broad audience and imprecise target criteria for respondents (such as just popping up on a certain web page, but do not need to target by pulling from user data such as whether that customer is a prospect vs. active). Anything more sophisticated than that takes a little bit of help from product and engineering teams to get you the right javascript triggers and other criteria.
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Voxco

It's made for surveys...just like Survey Monkey or SurveyGizmo and very similar to them as well. I just don't know about how the cost compares.
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Pros

Usabilla

  • Usabilla's triggered campaigns (including exit surveys) are very easy to create, manage, and implement. Results are provided in a dashboard which shows impressions and conversion rates.
  • Usabilla makes it easy to collect website feedback by providing a short and intuitive feedback collection button and supporting questions. It also allows the user to provide a screenshot during the process.
  • Our business has many brands and Usabilla provides an interface and dashboard to allow us to manage, implement, and measure across all of our brands to understand the whole picture of what our customers are experience on our sites. (It also allows for a more granular view, but the aggregate view is very helpful for us).
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Voxco

  • Has a simple and cleanly laid out website making function and projects easy to fine.
  • Reporting and analysis functions are easy to find and understand.
  • Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.
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Cons

Usabilla

  • It'd be nice to be able to customize the passive feedback questionnaires more.
  • It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
  • Provide more styling options for the passive feedback button - very limited in size/shape.
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Voxco

  • On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.
Read full review

Pricing Details

Usabilla

Starting Price

$49 per month

Editions & Modules

Usabilla editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Voxco Survey Software

    Starting Price

    Editions & Modules

    Voxco Survey Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Usabilla

      The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
      Read full review

      Voxco

      No answers on this topic

      Support Rating

      Usabilla

      I haven't contacted support yet to solve a particular issue. I do have an account manager at Usabilla that I talk to in order to introduce the software to my team but this is just to run over the basic functionality in a live demo setting. The ability to talk to a real person over video call is a benefit though.
      Read full review

      Voxco

      No answers on this topic

      Alternatives Considered

      Usabilla

      I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
      Read full review

      Voxco

      Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.
      Read full review

      Return on Investment

      Usabilla

      • The positive impact of Usabilla has been being able to measure and respond quickly to our customers' feedback so that we can resolve issues quicker or make enhancements faster.
      • We have also been able to manage and track our NPS scores and correlate these scores to our overall business performance to make sure that our customers' views of our products and processes and in line with our internal understanding and success of the business.
      • Additionally, the Usabilla team has been willing to provide us with training and ideas on how to use the tool better which has helped our team think more strategically and be more connected to the experiences our customers are having on our web properties.
      Read full review

      Voxco

      • I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.
      Read full review

      Screenshots

      Add comparison