VanillaSoft

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
VanillaSoft	Score 8.9 out of 10	Small Businesses (1-50 employees)	VanillaSoft is a solution for managing inside sales and lead management processes. The vendor says typical CRM software requires manual intervention and decision making by salespeople before they ever pick up the phone or send an email. In comparison, the vendor says VanillaSoft facilitates faster, more productive sales conversations. The vendor’s value proposition is that data-driven workflows and automated functionality let salespeople focus on selling -- not operating software.…	N/A

Pricing

VanillaSoft

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
VanillaSoft
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

More Pricing Information

Community Pulse
	VanillaSoft
Considered Both Products	VanillaSoft Verified User Account Manager Chose VanillaSoft It's been so many years since I've used the others, but the VanillaSoft is well above and beyond the two I listed. The ease of functions, flexibility in setup, and the outbound calling and email features are leaps and bounds above the others. I could not see ever going back to … Incentivized Helpful? Verified User Director Chose VanillaSoft Simply put, VanillaSoft is a better value for your dollar than any CRM I have tried on the market. Although Salesforce is a good product, it is way too expensive for many small to medium-sized businesses. VanillaSoft offers a premiere CRM experience that businesses of any size … Incentivized Helpful? Verified User Account Manager Chose VanillaSoft VanillaSoft is a lot easier to use and manage (from the admin perspective) when compared to using Salesloft or Outreach. Since our main requirement was related to customization of the whole product, VanillaSoft hit the nail hard at the right place and the right time for us. … Incentivized Helpful? TA Tomas Aguerrebehere Supplier Relations Manager LATAM Chose VanillaSoft We've evaluated Salesloft instead of VanillaSoft as they had similar features that we were looking for. We decided on VanillaSoft as we had better close references from it, but we didn't find any issue with Salesloft. Incentivized Helpful? MT Moses Thien Co-Founder Chose VanillaSoft VanillaSoft has more internal functionality than ring central. It has an easy learning process for our virtual assistants and allows for immediate implementation. It allows for us to check our staffs' productivity and keep things in check. Also, it makes dialing really really … Incentivized Helpful? Stacy Venditto Marketing Director Chose VanillaSoft VanillaSoft differs from other solutions in cost, ease of use, and implementation. Incentivized Helpful? Verified User Analyst Chose VanillaSoft VanillaSoft has very similar offerings to Outreach in terms of usability and opportunities for streamlined prospect engagement. The main differences lie with their user experience, customer service, and how information is presented through the platform in terms of knowledge … Incentivized Helpful? Verified User Team Lead Chose VanillaSoft VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI… Incentivized Helpful? David Downer Operations Director & Client Program Manager Chose VanillaSoft SalesVu failed to continue to improve as technology improved and requirements changed. VanillaSoft is flexible and constantly improving itself. Salesforce is a good tool for the complete sales cycle, but is too cumbersome to use for the early stages of sales development. This … Incentivized Helpful? SK Shaun Krogulski Senior Business Analyst Chose VanillaSoft The companies we evaluated are not on the list you provided. VanillaSoft was selected due to its flexibility and other stewardship connection streams. Incentivized Helpful? JC Justin Colvin Owner/Agent Chose VanillaSoft VS could add the hard copy mail correspondence to be more on the same level with Rocket Referrals. Also the ability to send out testimonial/review requests would be another nice addition for VS. Incentivized Helpful? ER Eric Rabinowitz Owner Chose VanillaSoft I forgot the name of the product but it was not suited well for agencies. Incentivized Helpful? Greg Brousse Class Officer, Undergraduate Reunions, Tulane Fund Chose VanillaSoft Ruffalo Noel Levitz Engage was the previous platform used. VanillaSoft is much more user-friendly and allows in-house customization and implementation reducing costs. Incentivized Helpful? NS Neil Sipe Internet Marketing Manager Chose VanillaSoft VanillaSoft is easy to use and set up. It does not require any coding or complicated setup. The dashboard is pretty straightforward. Incentivized Helpful? Verified User Director Chose VanillaSoft I cannot recall which other products we considered so many years ago, but VanillaSoft has been a great choice. We have been so impressed with their Support team's responsiveness. Incentivized Helpful? Verified User Representative Chose VanillaSoft I have not been able to use any other systems like VanillaSoft and I am actually very happy about that. VanillaSoft does any and everything I need it to in order to work. What I like best about VanillaSoft is that it is so easy to navigate the system by the categories, … Incentivized Helpful? CC Chino Chikwere Call Center Representative Chose VanillaSoft I have not used any other products like VanillaSoft. Since I have been with my company we have only operated with VanillaSoft. I assume this is because of the many benefits that come with working with VanillaSoft and lack of issues experienced over the years. I hope to continue … Incentivized Helpful? SI Shannon Inman Customer Service Representative Chose VanillaSoft VanillaSoft is used for a different purpose than Revolution EHR, so it's hard to compare the two. VanillaSoft has been easier to learn how to use though. Incentivized Helpful? JS Joe Sego National Director of Call Center Services Chose VanillaSoft VanillaSoft is far more user friendly than any other CRM I have ever used. With GoldMine, CampusNexus, etc., we were never able to make changes ourselves. Any changes had to be made by developers. With VanillaSoft, you can completely customize the experience yourself and you … Incentivized Helpful? Verified User Team Lead Chose VanillaSoft VanillaSoft is so much better than ViciDial overall. Incentivized Helpful? Verified User Employee Chose VanillaSoft I haven't used any other products Incentivized Helpful? BB Bob Brooks SDR Chose VanillaSoft All these systems were great, but VanillaSoft in my opinion is less complicated, easier to use and navigate, as well as VanillaSoft is just as productive, fast and effective as the others are. Their customer support is second to none. I feel very very confident in trusting … Incentivized Helpful? Verified User Employee Chose VanillaSoft VanillaSoft is the best sales-call data system. No other program keeps the salespeople as focused. Incentivized Helpful? DH Diane Hale Area Developer/Sales Representative Chose VanillaSoft VanillaSoft fits well with our smaller organization. It's user-friendly and easy to navigate. I will be exploring the rest of the features to train my team to get the most functionality it has to offer for us. I really like using the VS Connect as I've never used that type of … Incentivized Helpful?
Top Pros	Pro User friendly Pro Easy to use Pro Ease of use
Top Cons	Minus Call recording Minus User experience Minus Learning curve

Best Alternatives
	VanillaSoft
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Mixmax Score 8.8 out of 10
Enterprises	Groove, a Clari company Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	VanillaSoft
Likelihood to Recommend	8.3 (88 ratings)
Likelihood to Renew	9.0 (3 ratings)
Usability	9.0 (3 ratings)
Availability	9.0 (2 ratings)
Performance	9.0 (2 ratings)
Support Rating	8.9 (3 ratings)
In-Person Training	9.0 (2 ratings)
Online Training	9.0 (1 ratings)
Implementation Rating	9.0 (3 ratings)
Configurability	9.0 (1 ratings)
Ease of integration	9.0 (1 ratings)
Product Scalability	9.0 (2 ratings)
Vendor post-sale	9.0 (2 ratings)
Vendor pre-sale	9.0 (2 ratings)

User Testimonials
	VanillaSoft
Likelihood to Recommend	VanillaSoft VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects. Incentivized Verified User Anonymous Read full review
Pros	VanillaSoft Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately. Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately. Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors. Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities. Incentivized Valie Robbins Owner Read full review
Cons	VanillaSoft It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over. This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	VanillaSoft We have no reason not to renew. VanillaSoft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from VanillaSoft team when needed. Our team is so used to the calling and admin functions there is no desire to change. Incentivized Verified User Anonymous Read full review
Usability	VanillaSoft The entire system is set up so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get used to using it. Also, if there is ever something I cannot figure out, I can get support from VanillaSoft very quickly to resolve and get my task accomplished. Incentivized Verified User Anonymous Read full review
Reliability and Availability	VanillaSoft It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the VanillaSoft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately. Incentivized Verified User Anonymous Read full review
Performance	VanillaSoft I work on all aspects for VanillaSoft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well. Incentivized Verified User Anonymous Read full review
Support Rating	VanillaSoft Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare. Incentivized Alvin Fayman Data Business Unit Manager Read full review
In-Person Training	VanillaSoft It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out. Incentivized Verified User Anonymous Read full review
Online Training	VanillaSoft It was very thorough. VanillaSoft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out. Incentivized Verified User Anonymous Read full review
Implementation Rating	VanillaSoft Our implementation was very easy. Incentivized JK Janet Kennedy Sales Representative Read full review
Alternatives Considered	VanillaSoft VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI are a great bundle for the report and analytics team. Incentivized Verified User Anonymous Read full review
Scalability	VanillaSoft VanillaSoft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support VanillaSoft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs. Incentivized Verified User Anonymous Read full review
Return on Investment	VanillaSoft Ability to contact more clients each day. The ability to save my correspondence and notes on each interaction allowing for the appearance to the customer that I am very engaged when we are speaking. Increased sales from the calendar setting and saving my notes. Incentivized JC Justin Colvin Owner/Agent Read full review
ScreenShots	VanillaSoft Screenshots