It's been so long since I have used a competitive product to vAuto, it is no longer found on the list. If the other product were an Apple product, it would compare to an old iPod. Whereas, vAuto is a new iPhone.
I have used a number of other products that each do part of what vAuto Conquest does, but no other product seems to incorporate all the desired features into one, easy to use program the way Cox Automotive has done with this product. Given the enormous number of programs out …
Use this tool to calculate your entry value, reconditioning budget and plan, and retail exit strategy. Seeing what "recent" units have sold is helpful to interpret a more accurate time to sale prediction
It is well suited to customer communication - emails/calls/texts. It helps with all those. You are able to get personal by adding notes to remember in the future, or tasks to complete down the road. It keeps history, so no salesperson can argue who did want and who gets the credit. Essentially, it is the final word - if the employee doesn't record it in Vin - then it didn't happen and anyone can help a customer. Seems to be less appropriate for actual marketing-related activities (as mentioned with their campaign manager).
Tracks sold logs, desk logs, offers, etc. so there is no confusion over what was offered or by whom.
Gives a clear, concise list of sold vehicles, who sold them, and front and back end gross for easy reference.
Trade appraisals are clearly visible, along with who appraised them, so there is no potential for misunderstanding between the sales managers, GSM and GM.
Because VinSolutions is able to pull customers lists, they also made a campaigns manager that allows you to create marketing emails and send them out. However, after the initial launch they never updated it, it seems. It would be the best thing...if it was 2005.
This customer lists that I like to export to upload into my own email software, I can't get the actual list myself - I have to contact my Vin rep for them to give me. These lists are not the same, nor have the same filters, as the report lists that Vin does provide dealers. So, I prefer the other.
Customer service has been a primary selling point of all the products we use through Cox Automotive. They have been great on every level, from implementation and setup to post-install support to technical support, they go far above and beyond the norms I have seen in other companies within this realm.
Technical support, general customer support, implementation support are all top notch. All representatives from the company check in every couple weeks to make sure all is going well; if there is a problem, I generally have a solution given within hours if not soon; and they are friendly, easy to understand, and do a great job. Well done!
It's been so long since I have used a competitive product to vAuto, it is no longer found on the list. If the other product were an Apple product, it would compare to an old iPod. Whereas, vAuto is a new iPhone
Not sure about our financial investment in VinSolutions, but we have been with them for over 10 years, so our management keeps choosing it over other options (we have reviewed others in the past recommended by our dealer group).
Positive impact on keeping our customers...ours. This avoids sales consultants recording their customers in some random ledger of their own...and then taking that list with them when they leave - especially to another dealership. This ensures that each person is the dealership's customer, and not the salesperson's customer.
History is recorded, and we never know what we need until we run into an issue. VinSolutions is our go-to for many past communications and transactions. It provides a 'road to the sale' story that managers can pull up to help them navigate concerns.
