What users are saying about
9 Ratings
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Score 6.5 out of 101

Likelihood to Recommend

Verint Enterprise

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Ahmad Rahman profile photo

Pros

Verint Enterprise

  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
Ahmad Rahman profile photo

Cons

Verint Enterprise

  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Ahmad Rahman profile photo

Likelihood to Renew

Verint Enterprise

Verint Enterprise 10.0
Based on 1 answer
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
Ahmad Rahman profile photo

Usability

Verint Enterprise

Verint Enterprise 7.0
Based on 1 answer
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.
Ahmad Rahman profile photo

Support

Verint Enterprise

Verint Enterprise 10.0
Based on 1 answer
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Ahmad Rahman profile photo

Return on Investment

Verint Enterprise

  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback
Ahmad Rahman profile photo

Pricing Details

Verint Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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